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- Tasks: Be the friendly face of our Guest Services team, welcoming guests and creating memorable experiences.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, discounts, and a cycle to work scheme.
- Why this job: Meet new people, work in a dynamic environment, and make a real impact on guest experiences.
- Qualifications: Confident communicator with a genuine desire to assist customers and excellent organisational skills.
- Other info: Flexible hours on weekends with opportunities for personal growth and development.
Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We’re on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character-first role – whether you’re welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We’ll teach you the rest.
- Promote a welcoming and inclusive environment for Guests, residents and colleagues
- Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
- Professionally communicate with guests through telephone and email
- Participate and assist with all Centre events
- Comfortable working indoors and outdoors, whatever the weather
- Be observant and report any safety or maintenance concerns
- Liaison with other departments and brand partners
- Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
- Be willing to learn, adapt and take on new training as needed
- Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
- Working Friday, Saturday and Sunday
Required Skills and Experience
- Confident communicator
- Enthusiastic
- Genuine desire to assist customers
- Excellent telephone manner and written English
- Effective time management skills
- Excellent organisational skills
- Knowledge of IT
- Flexible and willing to adjust to needs of the business
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counselling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis
Guest Services Host employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Be Yourself
When you’re out there meeting potential employers, let your personality shine! They want to see the real you, so don’t be afraid to show off that friendly and enthusiastic side that makes you perfect for a Guest Services Host.
✨Network Like a Pro
Get chatting with people in the industry! Attend events or even just hang around local spots where you might meet someone who knows about job openings. Remember, it’s all about making connections and getting your name out there.
✨Practice Your Pitch
Have a quick introduction ready that highlights your skills and why you’d be a great fit for the role. Practising this will help you feel more confident when you’re talking to potential employers or at networking events.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only shows your interest but also gives you a better chance of landing that dream job as a Guest Services Host.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and enthusiastic side. Remember, this role is all about being approachable and welcoming.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your experience with customer service and any relevant knowledge about the Cotswolds Shopping Centre. This shows us you’re genuinely interested in the role!
Keep It Clear and Concise: We appreciate a well-structured application! Use clear language and keep your sentences short and to the point. This makes it easier for us to see your qualifications and enthusiasm without getting lost in too much detail.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM UK
✨Show Your Personality
As a Guest Services Host, your character is key! Be yourself during the interview and let your enthusiasm shine through. Share personal stories that highlight your friendly nature and ability to connect with people.
✨Know Your Stuff
Familiarise yourself with the Cotswold Designer Outlet and its surroundings. Being able to confidently answer questions about the area will impress the interviewers and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with guests, practice your telephone and email communication skills. You might even want to role-play common scenarios with a friend to get comfortable with different types of guest interactions.
✨Demonstrate Flexibility and Willingness to Learn
The job requires adaptability, so be ready to discuss how you've handled changes in previous roles. Highlight your eagerness to learn new things and take on training, as this shows you're committed to growing within the team.
