Security Officer in Ellesmere Port

LOCATION: MCARTHUR GLEN - CHESHIRE OAKS

SHIFT PATTERN: 3 Week Rolling, 42 hours per week

PAY RATE: £13.10 per hour

We are seeking a professional, reliable, and customer‑focused Security Officer to join our established security team at Cheshire Oaks Designer Outlet, the UK’s largest open‑air retail destination, welcoming more than 8 million visitors each year. This is a dynamic and people‑focused role, ideal for individuals who thrive in a fast‑paced environment and take pride in maintaining a safe, welcoming and secure atmosphere. You will act as a highly visible presence across the centre, supporting retailers, visitors and stakeholders while upholding the highest standards of safety, security and customer service.

Role Responsibilities

• Safeguarding people, property and assets while delivering a professional and approachable service at all times.
• Controlling access and egress points in line with site procedures.
• Maintaining a safe and secure shopping environment through regular patrols and checks.
• Delivering a consistently high level of customer service to visitors, tenants and stakeholders.
• Responding effectively to incidents, including medical situations, theft, lost or vulnerable persons and public safety concerns.
• Acting in accordance with all Standard Operating Procedures (SOPs) and safety protocols.
• Providing a visible security presence across the centre to deter crime and support smooth operations.
• Working collaboratively as part of a large on‑site security team to ensure effective communication and operational efficiency.

Candidate Requirements

• Professionalism, adaptability and a strong commitment to safety and service excellence.
• A valid SIA Licence.
• Flexibility with working hours, including weekends and event days.
• A smart, professional appearance and a confident, approachable manner.
• Excellent verbal and written communication skills, with the ability to liaise effectively with the public, retailers, contractors and colleagues.
• Confidence in managing incidents calmly and professionally.
• A strong team ethic, with the ability to work independently when required.
• Good physical fitness, as the role involves regular foot patrols and can be physically demanding.
• Willingness to undertake additional training, including First Aid and CCTV, if not already qualified.
• UK Driving Licence with access to own vehicle.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback and exclusive offers.
• Life: search for resources and tools on topics ranging from family and life to health, money and work.
• Support: online chat or telephone service for urgent support in a crisis.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.