At a Glance
- Tasks: Assist passengers with special needs throughout their airport journey.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Flexible shifts available, perfect for students looking to earn while studying.
- Why this job: Make a real difference in people's travel experiences while working in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
LOCATION: Aberdeen Airport
SHIFT PATTERN: various, 20 hours per week
CONTRACT: fixed term until end of October
PAY RATE: £12.73 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com.
ROLE OVERVIEW AND PURPOSE
To assist passengers requiring special assistance throughout their airport journey.
KEY RESPONSIBILITIES
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.
- Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights.
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events.
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
- Carry out any reasonable task requested.
This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.
REQUIRED SKILLS AND EXPERIENCE
- Previous experience of primarily working within Customer Services ideally in a customer facing role.
- The ideal candidate will have excellent communication skills.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years reference information.
Desirable Skills for the Customer Service Agent role:
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy/Drive.
- Courteous.
- Patient and understanding.
- Security Aware.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our website.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Passenger Service Agent in Dyce employer: ABM UK
ABM is an exceptional employer located at Aberdeen Airport, offering a supportive work culture that prioritises employee well-being and development. With flexible shift patterns and a range of benefits including 24/7 GP access and mental health support, employees are empowered to thrive both personally and professionally. Join us in delivering legendary service while enjoying unique perks and opportunities for growth in a dynamic airport environment.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent in Dyce
✨Tip Number 1
Get to know the company! Research ABM and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, especially in customer service roles like Passenger Service Agent. Wear smart attire that reflects professionalism and aligns with the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Passenger Service Agent in Dyce
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Passenger Service Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about assisting passengers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and friendly language to convey your passion for helping others – it’s what we value at StudySmarter!
Be Honest About Your Experience:Don’t be shy about sharing your previous customer service roles or any relevant experiences. If you've worked in a fast-paced environment or have dealt with challenging situations, let us know! Authenticity goes a long way in making your application stand out.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your details go directly to us. Plus, you’ll get to explore more about what we do and our amazing benefits!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Service Agent. Familiarise yourself with the key tasks like assisting passengers through security and providing legendary service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples from your past experiences where you've successfully interacted with customers. Think about times when you had to explain processes or handle difficult situations. This will demonstrate your ability to connect with passengers effectively.
✨Demonstrate Flexibility and Patience
The airport environment can be unpredictable, so be ready to discuss how you've adapted to changes in previous jobs. Share stories that highlight your patience and understanding, especially when dealing with stressed or confused passengers. This will show that you can handle the demands of the role.
✨Dress the Part
Even if the interview is casual, dress smartly to reflect the professional image expected in the airport environment. Wearing something that aligns with the uniform standards can give a good first impression and show that you take the opportunity seriously.
