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- Tasks: Lead security, maintenance, and cleaning services at Livingston Designer Outlet.
- Company: ABM is a global leader in integrated facility services, dedicated to sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our perks app.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on service quality.
- Qualifications: Experience in security and cleaning management is preferred; strong communication skills are essential.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
ABM UK Livingston, Scotland, United Kingdom
Dual Services Manager
ABM UK Livingston, Scotland, United Kingdom
1 month ago Be among the first 25 applicants
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SALARY: Competitive
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Overview of Job Description
You will be responsible for overseeing the daily operational delivery of security, maintenance, and cleaning services to meet the high standards expected by ABM and Livingston Designer Outlet management.
Location: Livingston Designer Outlet
Working Hours: 40 hours per week
Shift Pattern: 5 over 7
Salary: Competitive
If you require additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We\’re here to help!
Main Duties & Responsibilities
- Manage soft services at Livingston Designer Outlet according to company policies and procedures.
- Line manage 2 direct reports; oversee security, cleaning, and maintenance teams to ensure compliance and high standards.
- Provide operational support to the Centre Management Team.
- Ensure security and cleaning teams exceed service level agreements and KPIs.
- Liaise with internal and external stakeholders as appropriate.
- Support training, H&S, development, and welfare programs for colleagues.
- Ensure all licenses and vetting for security teams are current and report on their status.
- Develop the team’s security skills and emergency response capabilities.
- Maintain high standards, adapt to operational needs, and suggest continuous improvements.
- Support service-related matters and contract issues with the business and client.
- Manage staff rosters, payroll, and staffing levels to ensure proper coverage.
- Conduct daily audits of safety, security, and cleanliness; report issues promptly.
- Manage recruitment, induction, training, and development of staff, ensuring high customer service standards.
- Monitor KPIs/SLA adherence and address non-compliance professionally.
- Perform quality audits on security requirements.
- Plan and implement training needs based on identified gaps.
- Prioritize incidents, communicate effectively, and maintain records.
- Ensure compliance with Data Protection Act and related regulations.
- Lead, motivate, and communicate effectively with the team.
- Conduct performance reviews, toolbox talks, and update team on objectives.
- Ensure staff are trained on their tasks and supervise night/PM activities.
- Oversee incident and accident reporting procedures.
- Follow up on HR-related cases and ensure policies are adhered to.
- Update assignment instructions and risk assessments regularly.
- Complete required paperwork and manage absence and return-to-work procedures.
- Ensure proper use and maintenance of equipment and chemicals, adhering to safety regulations.
- Maintain excellent relationships with all on-site parties, including retailers.
- Support energy reduction initiatives and share best practices with the client.
- Prepare monthly financial reports for the General Manager.
- Support the development of direct reports through reviews and training.
- Attend management meetings and KPI reviews.
- Perform any additional duties as required to meet client needs.
Essential Qualifications & Skills
- Valid SIA licenses (Security Guard, Door Supervisor, CCTV) desirable; candidates should work towards obtaining them if not held.
- Exceptional communication skills, both written and spoken.
- Minimum 5 years’ experience in security and cleaning management (desirable).
- IOSH/NEBOSH certification (desirable).
- Experience delivering high-standard security, cleaning, and associated services.
- Good IT literacy.
- Strong customer service focus, attention to detail, and understanding of mystery shopper standards.
- Self-motivated, confident, and enthusiastic.
- Flexible team player, adaptable to a dynamic environment.
- Excellent interpersonal and organizational skills.
- Ability to prioritize tasks and work independently.
Benefits
We offer a comprehensive range of benefits, including:
- 24/7 GP access for you and your immediate family.
- Mental health support and life event counseling.
- Get Fit Programme.
- Financial and legal support services.
- Cycle to work scheme.
- Access to Perks at Work app with discounts, gift cards, cashback, and resources on health, money, and work.
For more information about ABM\’s benefits, visit our careers page.
About Us
ABM is one of the world\’s largest providers of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We provide essential services across various industries, including cleaning, engineering, security, and more. In the UK, we serve iconic sites with over 10,000 team members. For more details, visit www.abm.co.uk.
ABM promotes diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.
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Dual Services Manager employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Services Manager
✨Tip Number 1
Familiarise yourself with the specific services ABM provides, especially in security and cleaning. Understanding their operational standards and expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of ABM to gain insights into the company culture and management style. This can give you an edge in understanding what they value in a Dual Services Manager.
✨Tip Number 3
Prepare to discuss your experience in managing teams and meeting KPIs. Be ready to provide examples of how you've successfully led similar operations in the past, as this role heavily relies on leadership skills.
✨Tip Number 4
Highlight any relevant certifications, such as IOSH or NEBOSH, during your discussions. If you don’t have them yet, express your willingness to obtain these qualifications, showing your commitment to professional development.
We think you need these skills to ace Dual Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security, cleaning, and management. Use specific examples that demonstrate your ability to meet the high standards expected by ABM.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention your experience with managing teams and ensuring compliance with service level agreements.
Highlight Relevant Qualifications: If you have any relevant certifications such as SIA licenses or IOSH/NEBOSH, make sure to mention them prominently in your application. This will show that you meet the essential qualifications for the role.
Showcase Communication Skills: Since exceptional communication skills are essential for this role, provide examples in your application of how you've effectively communicated with teams and stakeholders in previous positions.
How to prepare for a job interview at ABM UK
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities of a Dual Services Manager. Familiarise yourself with the specific services you'll be overseeing, such as security, maintenance, and cleaning, and think about how your experience aligns with these duties.
✨Showcase Your Leadership Skills
As this role involves managing teams, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in training and developing staff, as well as how you've handled performance reviews.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to security incidents or service level agreements and how you would handle them. This will demonstrate your ability to think on your feet and manage crises effectively.
✨Emphasise Communication and Stakeholder Management
Given the need to liaise with various stakeholders, be ready to discuss your communication strategies. Provide examples of how you've maintained relationships with clients or internal teams, and how you ensure everyone is aligned with operational goals.
