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- Tasks: Ensure safety and provide top-notch customer service at Guildhall Shopping Centre.
- Company: Join ABM, a leading provider of facility solutions with a global presence.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Be the face of security while making a real difference in people's shopping experience.
- Qualifications: SIA badge required; friendly attitude and good communication skills essential.
The predicted salary is between 11 - 16 £ per hour.
LOCATION: Guildhall Shopping Centre
PAY RATE: £13.85 per hour
SHIFT PATTERN: 4 on 4 off (10 hours shift), 35 hours per week
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors of the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants, delivering first class customer focused service
- Carry out regular patrols of the centre as detailed in the site assignment Instructions.
- Complete any routine testing of health and safety equipment, or site systems.
- CCTV monitoring
- Continuously look for opportunities to be of assistance to visitors of the shopping centre, proactively helping wherever an opportunity arises.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Good communication skills, with the ability to liaise with colleagues, retailers, management, and the police.
- Deal efficiently and effectively with all emergencies, ensuring the Centre team always kept fully informed.
- Control the access/egress of contractors, visitors on site.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access of banned individuals.
- Ensure radio procedures are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business or as requested by your line manager.
- Patience and the ability to remain calm in stressful situations.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be flexible to cover additional shifts, for absence/annual leave/training.
- Liaise closely with the housekeeping team, delivering one service and highlight opportunities in working as one team.
REQUIRED SKILLS AND EXPERIENCE
- CP, Door supervisor, or Security SIA badge (required)
- CCTV badge, (desirable)
- Driving licence (desirable)
- First aid trained (desirable)
- IOSH/Fire marshal, or other relevant H & S qualifications (desirable)
- Basic computer knowledge, Word, Excel.
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
Locations
Security Officer (Hiring Immediately) in Devon, Exeter employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer (Hiring Immediately) in Devon, Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ABM and the Guildhall Shopping Centre. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Dress the part! As a Security Officer, you'll be the face of the team. Make sure you look professional and approachable. First impressions count, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Security Officer (Hiring Immediately) in Devon, Exeter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and align your background with the key responsibilities and required skills we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us get a quick grasp of your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like CCTV monitoring and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Security Officer, you'll need to interact with various people, from visitors to management. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated in past roles or situations, especially during emergencies.
✨Demonstrate a Can-Do Attitude
The job requires a professional and proactive approach. During the interview, convey your willingness to take ownership of situations and your ability to remain calm under pressure. Share stories that highlight your problem-solving skills and your commitment to providing excellent customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an emergency or managing unauthorised access. Think through potential scenarios beforehand and outline your thought process. This will show that you're ready to think on your feet and act decisively when needed.