At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot tech issues for our internal users.
- Company: Join a dynamic IT team at a leading company in the UK.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Great opportunities for career growth in a supportive and inclusive environment.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: 2+ years in desktop support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
LOCATION: UK Head Office, Heathrow and client sites as required
SHIFT PATTERN: M-F 08:00 - 17:00, 40 hours per week
SALARY: Competitive
Role Overview And Purpose
The deskside support technician is an essential member of the IT support team, responsible for delivering high quality desktop support services to our internal users at our corporate headquarters in UK, Ireland and client sites. This role requires a proactive and communications focused individual who can efficiently troubleshoot and resolve technical issues, ensuring minimal disruption to business operations. The deskside support technician will work closely with other IT team members to provide comprehensive support, including hardware and software troubleshooting, user assistance and IT asset management.
Key Responsibilities
- Provide onsite and remote desktop support to internal users, addressing hardware and software related issues
- Install, configure, and maintain operating systems, applications and software updates
- Perform routine maintenance and health checks on IT equipment to ensure optimal performance
- Assist with the setup and deployment of new hardware and software for internal users
- Collaborate with other IT team members to elevate and resolve complex technical problems
- Document support activities, resolutions and maintain an accurate record of IT assets
- Ensure compliance with company IT policies, security protocols and data protection regulations
- Participate in IT projects, such as system upgrades, migrations and rollouts
- Maintain a high level of customer service and communicate effectively with users to understand their needs and provide appropriate solutions
- Monitor and manage helpdesk tickets, ensuring a timely resolution and closure
- Stay updated with the latest industry trends, technologies and best practices to continuously improve support services
Required Skills And Experience
- Minimum 2+ years' experience in desktop support
- Proficiency in troubleshooting and resolving hardware and software issues in a corporate environment
- Strong knowledge of Windows and macOS operating systems
- Experience with Active Directory, Azure/Office 365 + Intune Management, and other enterprise applications
- Excellent interpersonal skills and communications skills
- Experience in handling multiple tasks and prioritising effectively
- Strong customer service orientation with a focus on user satisfaction
- Experience in managing helpdesk tickets and tracking issues through to resolution
- Strong attention to detail and accuracy in documentation
- Ability to work effectively within a team and independently
- Relevant certifications (CompTIA/Microsoft) are advantageous
- Full driving license
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Deskside Support Technician employer: ABM UK
At ABM, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our UK Head Office in Heathrow provides a dynamic environment where deskside support technicians can thrive, with access to comprehensive benefits such as 24/7 GP services, mental health support, and a commitment to diversity and inclusion. Join us to be part of a team that values your contributions and fosters continuous learning in the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of past projects or troubleshooting success stories, bring it along to interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a straightforward way to ensure your application gets into the right hands.
We think you need these skills to ace Deskside Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Technician role. Highlight your experience with desktop support, troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of user interaction, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you effectively communicate technical issues to non-techies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ABM UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as any relevant software like Active Directory and Azure/Office 365. Being able to confidently discuss your troubleshooting methods and past experiences will show that you're the right fit for the deskside support technician role.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal skills, practice explaining technical concepts in simple terms. Think about how you would communicate with users who may not be tech-savvy. Demonstrating your ability to connect with people will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare examples of how you've resolved complex technical issues or managed multiple helpdesk tickets. This will help the interviewers see your problem-solving skills in action and understand how you handle pressure.
✨Research the Company Culture
Familiarise yourself with the company's values and benefits, such as their commitment to diversity and inclusion. Showing that you align with their culture and are genuinely interested in being part of their team can make a big difference in how they perceive you as a candidate.
