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- Tasks: Engage with visitors, ensuring a safe and welcoming shopping environment.
- Company: Join a dynamic security team in a bustling shopping centre.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Opportunities for personal growth and teamwork in a vibrant setting.
- Why this job: Be the friendly face of security while making a real difference.
- Qualifications: SIA and CCTV licenses required; a positive attitude is essential.
The predicted salary is between 24000 - 30000 £ per year.
Responsibilities
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all sites are a safe and non-threatening environment for all visitors/tenants.
- Ensure all incidents are managed in accordance with site policies and procedures.
- Liaise with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecured areas of the site are reported to the Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
- Monitor human behaviour, surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you.
Qualifications & Requirements
- This role is the public face of the Security Team; a can-do and professional attitude is essential.
- Ensure exemplary standards of security and customer service are always provided to the client and visitors to the site.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- Always stay motivated, aim high and achieve.
- Respect all staff and visitors within the shopping centre.
- SIA and CCTV license essential.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
Security Officer in Dartford employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Dartford
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with the layout and key areas. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think of scenarios where you might need to assist visitors or handle incidents. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network with current employees if you can. They can provide insights into the company culture and what it takes to succeed as a Security Officer. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Security Officer in Dartford
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can interact with visitors and provide that first-class service we pride ourselves on.
Be Proactive in Your Approach: We love candidates who take initiative! When writing your application, mention times when you've gone above and beyond to help others or solve problems. This shows us you're the proactive type we need on our team.
Keep It Professional Yet Friendly: Remember, you're applying for a role where you'll be the face of our security team. Use a friendly tone in your application while maintaining professionalism. We want to see your personality shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ABM UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like managing incidents or providing excellent customer service.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with visitors and tenants, be ready to share examples of how you've delivered top-notch customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your proactive attitude.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various security scenarios. Practice responses to questions like 'What would you do if you noticed suspicious behaviour?' or 'How would you manage an emergency situation?' This shows that you're not only aware of the protocols but also capable of thinking on your feet.
✨Emphasise Teamwork and Communication
The job requires close collaboration with other teams, so highlight your ability to work well in a team. Share examples of how you've effectively communicated with colleagues in previous roles, especially in high-pressure situations, to ensure everyone is informed and supported.