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- Tasks: Ensure safety and security at a busy shopping centre while providing excellent customer service.
- Company: Join ABM, a global leader in integrated facility services dedicated to a cleaner, healthier world.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a real impact on community safety.
- Qualifications: Must have a valid SIA licence; previous security experience preferred but not essential.
- Other info: Flexible shift patterns including evenings and weekends; great for students looking for part-time work.
LOCATION: Piazza Shopping Centre, Paisley
PAY RATE: £12.21 per hour
WORKING HOURS: 40h per week
SHIFT PATTERN: Rota
Job Summary: The Security Officer will be responsible for ensuring the safety and security of all visitors, staff, and assets within a busy shopping centre. This role involves patrolling the premises, monitoring surveillance equipment, responding to incidents, and providing excellent customer service to maintain a safe shopping environment.
Requirements
- Key Responsibilities:
- Patrolling: Conduct regular foot patrols of the shopping centre, including car parks, to deter criminal activity and ensure a safe environment.
- Surveillance Monitoring: Operate and monitor CCTV systems, alarms, and other security equipment to detect and respond to suspicious activities.
- Incident Response: Quickly and effectively respond to emergencies, including first aid situations, fire alarms, theft, and other security incidents. Escalate issues to the relevant authorities as needed.
- Access Control: Monitor and control access to restricted areas, ensuring only authorized personnel are allowed entry.
- Customer Service: Provide assistance and information to visitors and staff, maintaining a visible and approachable presence. Handle lost property and assist in locating missing persons when necessary.
- Reporting: Maintain accurate and detailed records of incidents, observations, and patrols. Submit daily activity reports to the Security Supervisor/Manager.
- Collaboration: Work closely with law enforcement, emergency services, and shopping centre management to ensure coordinated responses to security issues.
- Compliance: Adhere to all company policies, health and safety regulations, and legal requirements related to security operations.
- Training: Participate in regular training sessions on security procedures, first aid, fire safety, and other relevant topics.
Qualifications and Experience:
- Essential: Valid SIA (Security Industry Authority) licence.
- Preferred CCTV licence or prepared to gain.
- Previous experience in a security role, preferably within a retail or shopping centre environment.
- Strong observational skills and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Excellent communication and interpersonal skills.
- Basic knowledge of first aid and emergency procedures.
Desirable:
- Experience with CCTV operation and monitoring.
- Conflict resolution training.
- Familiarity with the local area and its security challenges.
Working Conditions:
- Hours: Shift work, including evenings, weekends, and public holidays.
- Physical Requirements: Ability to stand, walk, and patrol for extended periods.
- Ability to respond quickly in emergencies.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
ABOUT US: ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Customer Service/Security employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Security
✨Tip Number 1
Familiarise yourself with the specific security challenges of the Piazza Shopping Centre. Understanding the layout and potential risks can help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a retail environment. This role requires excellent communication skills, so be ready to share examples of how you've successfully assisted customers in the past.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would respond to various security incidents or emergencies, showcasing your ability to remain calm under pressure.
✨Tip Number 4
If you have a valid SIA licence, make sure to mention it prominently. If not, consider starting the process to obtain one, as this will significantly enhance your candidacy for the role.
We think you need these skills to ace Customer Service/Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security roles, particularly in retail or shopping centre environments. Emphasise skills like observational abilities, communication, and any specific training such as first aid or conflict resolution.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and security. Mention your valid SIA licence and any experience with CCTV operation. Use specific examples to demonstrate how you can contribute to maintaining a safe environment at the shopping centre.
Highlight Key Responsibilities: In your application, refer to the key responsibilities listed in the job description. Discuss your experience with patrolling, incident response, and collaboration with law enforcement to show you understand the role's demands.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at ABM UK
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Security Officer, such as patrolling, incident response, and customer service. Be prepared to discuss how your previous experiences align with these duties.
✨Demonstrate Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Showcase Your Observational Skills
Highlight your strong observational skills during the interview. You might be asked situational questions where you need to demonstrate how you would notice and respond to suspicious activities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle emergencies or conflicts, and be ready to explain your thought process.
