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- Tasks: Manage passenger flow and assist with check-in at Aberdeen Airport.
- Company: ABM is a leading provider of facility and engineering solutions, enhancing spaces worldwide.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Join a dynamic team, gain valuable experience, and contribute to a safer travel environment.
- Qualifications: Must have the right to work in the UK and excellent communication skills.
- Other info: Flexible shifts and training provided for First Aid.
Location: Aberdeen Airport
Shift Pattern: Various, 20 hours per week
Pay Rate: £13.69 per hour
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at recruitment@abm.com. We\’re here to help!
Overview of Job Description
Main Duties & Responsibilities:
- Check-in passenger queue management and flow control including management of queuing systems.
- Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
- Security: General preparation of passengers prior to entering the Security Area.
- Security: If required assist in Central Search at peak times and undertake access control.
- Handle varied passenger queries and assist with general way finding.
- Assist the Passenger With Reduced Mobility service as required.
- Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
- Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
- Exercise general vigilance around the Terminal building.
- Promote use of self-service check-in kiosks.
- Log and manage the lost and found office while on shift, logging items, ensuring they are secure and returning them to their owner and taking payments.
- Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
- First Aid (Training will be provided).
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).
Essential
- Must have the right to work in the UK
- 5 year checkable employment/education history
- Must be willing to work weekend shift
- The ideal candidate will have excellent communication skills
Desirable
- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For More Information About ABM\’s Benefits, Visit Our
About ABM
ABM (NYSE: ABM) is one of the world\’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Customer Service Host employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Host
✨Tip Number 1
Familiarise yourself with the layout of Aberdeen Airport and its facilities. Knowing where key areas like check-in, security, and departure lounges are located will help you answer passenger queries more effectively during the interview.
✨Tip Number 2
Brush up on your communication skills by practising common customer service scenarios. Role-playing with a friend can help you articulate your responses clearly and confidently, which is crucial for this role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work weekends by sharing past experiences where you adapted to changing schedules or handled unexpected situations. This shows you're ready for the shift pattern required.
✨Tip Number 4
Research ABM's commitment to diversity and inclusion. Being knowledgeable about the company's values can help you align your answers with their mission during the interview, making you a more appealing candidate.
We think you need these skills to ace Customer Service Host
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the main duties and responsibilities of a Customer Service Host. Tailor your application to highlight relevant experiences that align with these tasks.
Highlight Communication Skills: Since excellent communication skills are essential for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively with passengers and team members.
Show Flexibility and Energy: The ideal candidate should be flexible and energetic. In your application, mention any previous roles or experiences where you had to adapt quickly to changing situations or maintain a positive attitude under pressure.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at ABM UK
✨Showcase Your Communication Skills
As a Customer Service Host, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Demonstrate Flexibility and Adaptability
The role requires working weekends and managing various passenger needs. Highlight your flexibility in previous roles and provide examples of how you've adapted to changing situations or worked under pressure.
✨Familiarise Yourself with Airport Operations
Understanding the basics of airport operations can give you an edge. Research common procedures, such as check-in processes and security protocols, so you can speak knowledgeably about them during your interview.
✨Emphasise Your Customer-Centric Approach
This position is all about providing excellent service. Prepare to discuss how you prioritise customer satisfaction and share specific instances where you went above and beyond to assist a customer.