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For Companies At a Glance
- Tasks: Assist passengers with check-in, baggage processing, and boarding.
- Company: Blue Handling, a key player in ground services for Ryanair.
- Benefits: Full training, 26 days leave, discounted airport perks, and free parking.
- Why this job: Kickstart your aviation career with exciting opportunities at Stansted Airport.
- Qualifications: Motivated team player with the right to work in the UK.
- Other info: Shift-based role with potential for regular promotions and growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.
These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.
These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.
This role is ideal if you want to kickstart your career in aviation.
Please note this a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
Responsibilities
- Assisting and guiding passengers at the check-in area
- Baggage processing
- Boarding of passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints and other duties as assigned
- Able to provide excellent customer service to our passengers
Requirements
- Self-starter, motivated and a team player
- Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
- Ability to work in a fast-paced environment
- 224 Hours leave per year (Equivalent of 26 Days)
- Full training and uniform supplied
- Regular promotion opportunities before each new season (due to projected growth)
- Discounted airport shopping, food and beverage with a Stansted Airport ID
- Free staff car parking
- Discounted commuter travel for public transport
- Cycle to Work scheme
- As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.
- Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.
Benefits
- Shift-based roles with shifts around busy flight schedule
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Customer Service Agent (CSA) employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (CSA)
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair, so you can chat about their values and services during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or assist passengers. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! Even if it's just an interview, looking professional can make a great first impression. Plus, it shows you’re serious about the role and ready to represent the company well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates on roles and training opportunities right there.
We think you need these skills to ace Customer Service Agent (CSA)
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Customer Service Agent role. Highlight any relevant experience or skills that match the job description, even if it’s from a different field!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Avoid long-winded sentences; get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Blue Handling. Familiarise yourself with the responsibilities like assisting passengers, baggage processing, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's in retail, hospitality, or any other field, be ready to share these stories to demonstrate your skills.
✨Prepare for Shift-Based Questions
Given that this position involves shift work, be prepared to discuss your availability and how you handle working early mornings, late nights, and weekends. Showing that you're flexible and can adapt to a busy flight schedule will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for promotion, or what a typical day looks like for a CSA. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.