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- Tasks: Assist passengers at Liverpool Airport, ensuring a smooth journey from arrival to boarding.
- Company: ABM is a leading provider of facility and infrastructure solutions, enhancing spaces globally.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Join a dynamic team, make a difference in passenger experiences, and work in a vibrant environment.
- Qualifications: Previous customer service experience, excellent communication skills, and must be over 18.
- Other info: Flexible shifts, supportive recruitment process, and commitment to diversity and inclusion.
Location: Liverpool Airport
Shift Pattern: 4 on 2 off, 25 hours per week
Rate of pay: £12.21 per hour
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at recruitment@abm.com. We\’re here to help!
Purpose:
To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities:
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team recording any additional passengers
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date
- Use equipment safely and professionally
- Provide manual lifting assistance as required
- Record progress of the passenger using the Personal Digital Assistant issued
- Be responsible for all Company equipment issued to you on a daily basis
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers)
- Provide legendary service to all passengers
- Wear uniform correctly
- Follow correct sign in/out process
Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.
Required Experience for the Customer Service Agent role:
- Previous experience of primarily working within Customer Services ideally in a customer facing role
- The ideal candidate will have excellent communication skills
- Must have the right to work in the UK
- Must pass a DBS check
- Must be able to provide 5 years reference information
- Must be over 18 years of age
Desirable Skills for the Customer Service Agent role:
- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
- Courteous
- Patient and understanding
- Security Aware
Benefits
We\’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For More Information About ABM\’s Benefits, Visit Our
About ABM:
ABM (NYSE: ABM) is one of the world\’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr
Customer Service Agent employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the airport layout and procedures. Knowing where key locations like security, passport control, and baggage claim are will help you feel more confident during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult situations or assist passengers with special needs, as this will show your understanding of the job's demands.
✨Tip Number 3
Prepare to discuss your previous customer service experience in detail. Be ready to share specific examples of how you've provided excellent service, resolved conflicts, or assisted customers in challenging situations, as this will highlight your suitability for the position.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Research ABM and its values, and be prepared to explain why you want to work with us specifically. This can set you apart from other candidates and demonstrate your genuine interest.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a face-to-face role. Use specific examples that demonstrate your communication skills and ability to assist customers effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of the responsibilities, such as assisting passengers and providing excellent service, and how your skills align with these tasks.
Highlight Relevant Skills: In your application, emphasise skills that are particularly relevant to the role, such as flexibility, patience, and interpersonal skills. Provide examples of how you've demonstrated these in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service position.
How to prepare for a job interview at ABM UK
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles you've had in customer service, especially those that involved direct interaction with customers. Share specific examples of how you handled difficult situations or provided exceptional service.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would communicate with passengers, especially during stressful situations.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific scenarios, such as assisting a passenger with special needs or dealing with delays. Think through your responses ahead of time, focusing on empathy and problem-solving.
✨Research the Company and Role
Familiarise yourself with ABM's values and the specifics of the Customer Service Agent role. Understanding the company's commitment to diversity and inclusion can help you align your answers with their ethos during the interview.
