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- Tasks: Assist passengers at the airport, ensuring a smooth journey from arrival to boarding.
- Company: Join ABM, a global leader in integrated facility services dedicated to sustainability and community.
- Benefits: Enjoy perks like 24/7 GP access, mental health support, and discounts through our employee app.
- Why this job: Be part of a dynamic team making a real difference in people's travel experiences.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available; must be over 18 and pass a DBS check.
JOB TITLE: Customer Service Agent (CSA)
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £27,922 per annum
**Exciting new roles**
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.
These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.
These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.
This role is ideal if you want to kickstart your career in aviation.
Please note this a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
Requirements
· Assisting and guiding passengers at the check-in area
· Baggage processing
· Boarding of passengers onto their respective flights
· Provision of passenger assistance, handling customer complaints and other duties as assigned
Requirements
· Able to provide excellent customer service to our passengers
· Self-starter, motivated and a team player
· Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
· Ability to work in a fast-paced environment
· Minimum age 18
Benefits
· 224 Hours leave per year (Equivalent of 26 Days)
· Full training and uniform supplied
· Regular promotion opportunities before each new season (due to projected growth)
· Discounted airport shopping, food and beverage with a Stansted Airport ID
· Free staff car parking
· Discounted commuter travel for public transport
· Cycle to Work scheme
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.
Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.
Apply today for an immediate interview and a start date to suit you
Customer Service Agent employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the layout of Aberdeen Airport. Knowing where key locations like security, passport control, and baggage claim are will help you feel more confident during the interview and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would assist passengers with special needs and be ready to share examples of how you've provided excellent service in the past.
✨Tip Number 3
Show your flexibility and adaptability during the interview. Since the shifts vary, be prepared to discuss your availability and willingness to work different hours, which can set you apart from other candidates.
✨Tip Number 4
Research ABM's values and mission. Understanding their commitment to diversity and inclusion can help you align your answers with their company culture, making you a more appealing candidate for the Customer Service Agent position.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in roles that required direct interaction with customers. Use specific examples to demonstrate your communication skills and ability to assist others.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping people and your understanding of the role. Mention your flexibility and willingness to adapt to varying shifts, as well as any previous experience in similar environments.
Highlight Relevant Skills: In your application, emphasise skills such as patience, courtesy, and energy. These traits are essential for a Customer Service Agent, so provide examples of how you've demonstrated these in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at ABM UK
✨Show Your Customer Service Skills
Since the role is all about assisting passengers, be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to help someone.
✨Demonstrate Communication Abilities
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to prepare for questions that assess how you would communicate with passengers in various scenarios.
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think of potential challenges you might encounter as a Customer Service Agent and how you would handle them, especially during busy or stressful times.
✨Exude Patience and Understanding
The ideal candidate should be patient and understanding. Be sure to convey these traits during your interview by discussing how you handle difficult situations or upset customers, showcasing your ability to remain calm and supportive.
