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- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy flexible hours, competitive pay, and access to mental health support and discounts.
- Why this job: Make a real difference by keeping visitors safe and providing top-notch service.
- Qualifications: SIA Door Supervisors Licence, full UK driving licence, and First Aid certification required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 11 - 16 £ per hour.
LOCATION: MERMAID QUAY
SHIFT PATTERN: As and when required, 0 hours per week
PAY RATE: £13.45 per hour
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department. We’re here to help.
Role Overview And Purpose
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
Key Responsibilities
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of site as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at site, proactively helping wherever opportunities arise.
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
Required Skills And Experience
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard with a one team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated, aim high and achieve.
- To respect all staff and visitors within the site.
- Be available at short notice and fully flexible.
Qualifications
- SIA Door Supervisors Licence - Essential.
- Own Vehicle and full UK driving licence - Essential.
- First Aid at Work - Essential.
- CCTV licence - Desirable.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Relief Security Officer in Cardiff employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer in Cardiff
✨Tip Number 1
Get to know the company! Research ABM and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills. As a Relief Security Officer, you'll be the face of the team. Role-play scenarios with friends or family to get comfortable handling different situations and providing top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at ABM. Don’t miss out on this opportunity!
We think you need these skills to ace Relief Security Officer in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to tailor your application to the Relief Security Officer role. Highlight relevant skills and experiences that align with the job description, like your customer service skills and any security-related qualifications you have.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM UK
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Relief Security Officer. Familiarise yourself with the importance of customer service and how to maintain security standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the public face of the Security Team, it's crucial to highlight your ability to interact positively with visitors. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various situations with professionalism and courtesy.
✨Be Proactive
During the interview, emphasise your proactive approach to security. Discuss how you would carry out regular patrols and look for opportunities to assist visitors. This shows that you’re not just reactive but also committed to creating a safe and welcoming environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think about past experiences where you had to deal with emergencies or difficult situations, and be ready to explain how you handled them effectively.