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- Tasks: Support daily operations by planning and coordinating staff schedules and training.
- Company: Join ABM, a leading provider of integrated facility services with a focus on sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Make a real impact in a dynamic environment while enhancing your organisational skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Be part of a diverse team dedicated to creating cleaner, healthier spaces.
Overview
JOB TITLE: Business Support Executive
LOCATION: Heathrow
REPORTING TO: General Manager
WORKING HOURS: 40 hours per week
SALARY: £15.52 per hour
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We’re here to help.
Role overview and purpose
ABM UK is seeking a dedicated and detail-oriented Business Support Executive to provide administrative support and enhance operational efficiency within our organization. The ideal candidate will contribute to the success of our daily operations by providing comprehensive support across various business functions.
Key responsibilities
- Planning all Cabin cleaning crews on a weekly basis to ensure correct resource coverage every day
- Allocate and process staff holiday in line with operational needs
- Authorise working hours to ensure staff are paid correctly
- Plan and cover training to ensure compliance
- Communicate and engage with all staff
- Arrange overtime where required and other tasks
- Responsible for ensuring all staff trackers are fully up to date
- Log and track sickness and absence and feedback reports to the operations managers with staff details
- Collaborate with other support function departments, training, HR, planning, payroll
- Attend meetings and write notes to be shared with the team
- Lead and deliver new starter onboarding including ordering uniform and issuing lockers
- Carry out welcome sessions with all new starters to ensure they are trained on processes and rostering systems
- Support the operation with any requests to achieve business SLAs
- Actively seeks opportunities to work with the teams on board aircrafts
Required skills and experience
- Good interpersonal skills
- Excellent organisational and communication skills
- A people focused outlook
- A positive, self-motivated character and an ability to work as part of a team
- Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions
- Experience of using Microsoft Word and Outlook and Excel
- Excellent literary skills and customer service skills
- Excellent command of English language (minimum B2 Level English requirement)
- Excellent attention to detail
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: resources on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, please visit the careers page.
About us
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Business Support Executive employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Support Executive role.
✨Tip Number 2
Prepare for the interview by researching ABM and understanding their values. We want to see how you can fit into our team, so think about how your skills align with our mission of providing top-notch facility services.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your organisational and communication skills. We love hearing about how you’ve tackled challenges in the past, especially when it comes to supporting teams and improving processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Business Support Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Executive role. Highlight your organisational skills and experience in administrative support, as these are key to the position.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your excellent interpersonal skills in your written application. Use clear and concise language to demonstrate your command of English.
Be Detail-Oriented: Attention to detail is crucial for this role. Double-check your application for any typos or errors before submitting it. A polished application reflects your commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ABM UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Executive. Familiarise yourself with tasks like planning cabin cleaning crews and managing staff holidays. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role requires excellent interpersonal skills, be prepared to share examples of how you've effectively communicated with team members or resolved complaints in the past. Highlighting your ability to engage with others will set you apart from other candidates.
✨Be Organised and Detail-Oriented
As a Business Support Executive, attention to detail is crucial. Bring along any relevant documents or notes that showcase your organisational skills. During the interview, mention specific instances where your attention to detail made a positive impact on your previous work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're not just interested in getting the job, but also in contributing positively to the team.