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- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: SIA and CCTV licenses are essential; First Aid training is a plus.
- Other info: Flexible shifts available, with opportunities for career growth and teamwork.
The predicted salary is between 25 - 30 £ per hour.
LOCATION: CHELMSLEY WOOD SHOPPING CENTRE
SHIFT PATTERN: Various Mon-Sun, 40 hours per week
PAY RATE: £12.21 per hour
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department.
Role Overview And Purpose
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
Key Responsibilities
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you.
Required Skills And Experience
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve.
- To respect all staff and visitors within the shopping centre.
- SIA and CCTV license essential.
- First Aid Training.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Security Officer in Birmingham employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Birmingham
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with the layout and key areas. This will help you feel more confident during your interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. As a Security Officer, you'll be the face of the team. Role-play scenarios with friends or family to get comfortable interacting with visitors and handling various situations.
✨Tip Number 3
Network with current employees if you can. They can provide insider tips about the role and the company culture. Plus, it shows your enthusiasm and commitment to joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there, making it super easy for us to connect.
We think you need these skills to ace Security Officer in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description, like customer service and security awareness. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM UK
✨Know Your Role
Familiarise yourself with the key responsibilities of a Security Officer. Understand the importance of customer service and how to interact positively with visitors. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Skills
Be ready to discuss your SIA and CCTV licenses, as well as any First Aid training you have. Highlight specific examples from your past experiences where you've successfully managed security situations or provided excellent customer service.
✨Demonstrate Team Spirit
Since this role requires a one team approach, think of examples where you've worked collaboratively with others. Be prepared to explain how you take ownership of tasks and support your colleagues in achieving common goals.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or difficult situations. Practice responding to hypothetical scenarios, focusing on your decision-making process and how you would ensure safety and security while maintaining a positive environment.