Mobile Maintenance Manger in Belfast

Location: Greater Belfast Area – Mobile

Reporting to: Operations Director

Probationary Period: 6 months

Salary: £50,000 - £55,000 per year

Key Responsibilities

• Lead and manage a mobile team of multi-skilled engineers delivering PPM, reactive maintenance and quoted works across multiple clients.
• Act as the primary Contract Manager for a dedicated contract delivered through the mobile team, ensuring SLAs, KPIs and client expectations are met.
• Plan, prioritise and schedule engineering resources to ensure effective coverage and timely completion of work orders.
• Drive a culture focused on completing work efficiently and accurately on the first visit, with strong emphasis on correct diagnosis and preparation.
• Ensure SLA response, attendance and completion times are consistently achieved across all mobile contracts.
• Conduct regular site visits, inspections and quality audits to maintain standards and drive continuous improvements.
• Maintain and optimise van stock levels, tools and materials to support efficient delivery and minimise delays or repeat visits.
• Identify, develop and support the delivery of additional works and minor projects, including scoping, pricing support and client recommendations.
• Produce monthly, quarterly and annual service performance reports, using data and operational insights to drive improvements and justify investment.
• Maintain strong client relationships across the Greater Belfast Area, ensuring responsive communication and high visibility.

Trend and Data Analysis for Recurring Issues

• Review maintenance history, reactive call-out trends and asset behaviour to identify recurring failures or performance issues across client sites.
• Analyse data patterns to understand the underlying causes of repeat breakdowns and reliability problems.
• Present solution-based recommendations to clients, which may include:

• Adjusting PPM frequencies or methods
• Enhancing task content to address the root cause
• Recommending asset refurbishment or replacement where economically justified

Accurate and Timely Invoicing

• Ensure all reactive works, quoted works, materials, subcontractor costs and project activities are captured accurately for invoicing.
• Approve, review and submit invoicing data in line with billing cycles, ensuring full transparency of costs for clients.
• Work closely with the Finance and Commercial teams to resolve queries quickly and maintain clean, accurate financial records.
• Monitor work orders to confirm that chargeable activities are correctly coded and supported with appropriate documentation (photos, notes, completion reports).

People Supervision & Development

• Lead, motivate and support mobile engineers, fostering a high-performing, positive working environment.
• Conduct regular 1:1s, PDPs and performance reviews, ensuring clear expectations and development pathways.
• Manage attendance, conduct and performance fairly and consistently.
• Ensure engineers maintain required competencies and receive ongoing technical and safety training.
• Ensure appropriate rotational and on-call arrangements to maintain service coverage across Greater Belfast.

Quality Management, Health, Safety & Environment

• Ensure all works are delivered safely, legally and in full compliance with ABM and client procedures.
• Lead by example in promoting safe working practices across mobile operations.
• Ensure statutory inspections, mandatory tasks and compliance activities are delivered on time and recorded accurately.
• Conduct mobile engineer audits, vehicle inspections and QHSE checks, ensuring corrective actions are followed through.
• Promote a strong reporting culture for hazards, near misses and good saves, analysing the information to drive preventive actions.

Other

• Adopt a data-driven approach to operational performance, identifying trends, highlighting risks and implementing corrective actions.
• Contribute to business growth by identifying and developing opportunities for additional works and cross-selling IFM services.
• Support tender preparation and contract mobilisations where mobile engineering capability is required.
• Manage out-of-hours escalations and emergency response requirements.
• Undertake any additional duties reasonably requested by the Management Team.

Personal Competency

• Customer Focus: Leads and champions a customer-focused approach, acting as a visible and responsive point of contact for multiple clients and sites. Acts decisively to address under-performance, service failures or repeated issues. Proactively seeks opportunities to enhance services, improve reliability and add value for clients.
• Leadership: Provides clear leadership to a dispersed, mobile engineering team, aligning them with contract objectives and ABM values. Allocates resources effectively and identifies smarter ways of working (route planning, scheduling, skill-mix). Challenges inappropriate behaviours and promotes an inclusive, respectful culture.
• Driving Results & Performance: Monitors KPIs, SLAs and financial performance, taking timely action where results fall below target. Sets clear objectives for the team, reviews progress regularly and gives honest feedback. Identifies and drives opportunities for efficiency, standardisation and continuous improvement across contracts.
• Functional Expertise: Demonstrates strong technical understanding of building services, maintenance practices and statutory compliance in a multi-site environment. Makes informed decisions based on risk, cost, impact on client operations and safety. Coaches engineers to improve their technical, commercial and customer-facing capabilities.
• Teamwork & Collaboration: Encourages cross-functional collaboration with other ABM teams (cleaning, security, projects, HSQE, HR). Shares best practice across contracts and regions to raise overall performance. Acts as a positive ambassador for ABM with clients, suppliers and internal stakeholders.
• Communicating Effectively: Communicates clearly and regularly with clients, engineers and the wider management team. Uses data, evidence and clear narrative in reports and presentations to support decisions and proposals. Explains changes in a transparent way, building trust and driving engagement with new processes or initiatives.

Required Skills and Experience

• A full, clean driving licence.
• IT literate, with strong working knowledge of Word, Excel, PowerPoint, Outlook and CAFM/CMMS systems.
• Significant post-qualification engineering experience (typically 5–10 years) in building services or facilities maintenance within a regulated environment.
• Proven experience managing a mobile engineering team across multiple sites/contracts.
• Demonstrable experience in delivering PPM and reactive maintenance against SLAs and KPIs.
• Strong understanding of health & safety legislation, safe systems of work and statutory maintenance requirements.
• Degree/Diploma in an engineering discipline (e.g. Mechanical, Electrical, Building Services) or equivalent experience.
• NEBOSH or equivalent health & safety qualification.
• Additional technical certifications (e.g. HVAC, electrical, gas, F-Gas) or recognised maintenance/asset management qualifications.
• Previous P&L responsibility and experience in managing contract budgets, forecasting and cost control.
• Experience delivering maintenance services in multi-site mobile environments (e.g. CRE, life sciences, manufacturing & distribution).
• Experience in project management of minor works and small projects.
• Strong track record of building and maintaining sustainable relationships with clients, suppliers and subcontractors.

Desired Skills

• Ability to create conditions where teams and individuals are motivated to meet regional and contract objectives.
• Excellent planning, prioritisation and organisational skills, particularly for multi-site mobile operations.
• Strong commercial awareness with the ability to identify and develop additional works and project opportunities.
• Excellent communication skills – able to explain technical issues in clear, simple terms to clients and non-technical stakeholders.
• Effective problem solver with the ability to analyse trends, identify root causes and implement sustainable solutions.

Attitude / Motivation

• Confident decision maker under pressure, particularly when managing live incidents and critical reactive works.
• Flexible, reliable and calm in a crisis.
• Positive and supportive of organisational and contractual change.
• Motivated by a desire to grow the business and improve service delivery through effective systems and team development.
• A willing team player, able to work on own initiative and collaboratively.
• Committed to ongoing professional development and continuous improvement in self and others.