At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join ABM, a global leader in integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with great career growth opportunities.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: SIA and CCTV license required; First Aid training is a plus.
The predicted salary is between 11 - 16 £ per hour.
LOCATION: MCARTHUR GLEN - ASHFORD
SHIFT PATTERN: 5 days on, 4 days off. Various shift lengths between 8 and 12 hrs, 42 HOURS PER WEEK
PAY RATE: £13.45 per hour
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department.
Role Overview and Purpose
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
Key Responsibilities
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you
Required Skills and Experience
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
- SIA and CCTV license essential
- First Aid Training
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
Equal Employment Opportunity
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Ashford employer: ABM UK
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With benefits like 24/7 GP access, mental health support, and a unique employee app for discounts and resources, team members at the Ashford location can thrive both personally and professionally. The commitment to diversity and inclusion, alongside opportunities for career advancement, makes ABM a rewarding place to work for those seeking meaningful employment in the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Ashford
✨Tip Number 1
Get to know the company! Research ABM and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the team. Role-play scenarios with friends or family to get comfortable handling various situations and delivering top-notch service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at ABM. Don’t miss out on this opportunity!
We think you need these skills to ace Security Officer in Ashford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight relevant skills and experiences that align with the job description, like your customer service skills or any previous security experience. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at ABM UK
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like patrolling, customer service, and incident management. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Customer Service Skills
As the public face of the Security Team, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully interacted with customers in the past, especially in challenging situations. This will illustrate your ability to maintain a friendly and professional attitude.
✨Demonstrate Proactivity
The job requires a proactive approach to security and customer service. Think of instances where you've taken initiative in previous roles, whether it was identifying potential issues or going out of your way to assist someone. Sharing these examples will show that you can think on your feet.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations related to security incidents or customer interactions. This will help you articulate your thought process and decision-making skills, which are vital for a Security Officer.
