At a Glance
- Tasks: Guide passengers through the airport, ensuring a smooth and enjoyable experience.
- Company: Join ABM, a leading provider of facility solutions with a commitment to diversity.
- Benefits: Earn £12.73 per hour, enjoy health support, discounts, and a cycle-to-work scheme.
- Other info: Flexible shifts with great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making travel easier for everyone.
- Qualifications: Customer service experience is a plus; must pass a DBS check.
The predicted salary is between 11 - 14 £ per hour.
Aberdeen Airport
SHIFT PATTERN: 6 on 3 off, 40 hours per week
PAY RATE: £12.73 per hour
Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.
- Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Provide legendary service to all passengers.
Previous experience of primarily working within Customer Services ideally in a customer facing role.
Must pass a DBS check.
Desirable Skills for the Customer Service Agent role:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Perks: discounts, gift cards, cashback, and exclusive offers.
Support: Online chat or telephone service for urgent support in a crisis.
Locations
Passenger Service Agent (Hiring Immediately) in Aberdeen, Dyce employer: ABM UK
ABM is an exceptional employer located at Aberdeen Airport, offering a supportive work culture that prioritises employee well-being and growth. With a competitive pay rate of £12.73 per hour and a comprehensive benefits package including mental health support, a Get Fit Programme, and discounts, employees are empowered to thrive both personally and professionally. Join a diverse team dedicated to delivering legendary service while enjoying a balanced shift pattern of 6 on 3 off, ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent (Hiring Immediately) in Aberdeen, Dyce
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ABM UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ABM UK and let us see your personality shine through!
We think you need these skills to ace Passenger Service Agent (Hiring Immediately) in Aberdeen, Dyce
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ABM UK.
Get Familiar with Our Brand:Before applying, take some time to learn about ABM UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ABM UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ABM UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ABM UK will surely appreciate.
