Contracts Manager, Senior Manager in Belfast

ABM is currently recruiting for a Full Time Permanent, Senior Contracts Manager. While primarily based in Belfast, this field-based role involves overseeing Facility Management Operations in Northern Ireland (NI). The role supports the strategic management of the organisation and ensures the smooth running of the business on a day-to-day basis.

Key Responsibilities:

• Lead the delivery of integrated Facilities Management services through Operations Managers, Site Managers and Supervisory teams.
• Ensure customers receive exceptional service and maximum value from their partnership with ABM.
• Develop strategic customer relationships to support contract retention, organic growth and service expansion opportunities.
• Monitor and drive achievement of contractual KPIs, Service Level Expectations and performance standards.
• Lead the resolution of operational issues, customer concerns and service failures.
• Identify opportunities for continuous improvement, innovation and service enhancement.
• Provide operational leadership across Cleaning, Security, Pest Control, and M&E services, ensuring statutory compliance across all building systems and life-safety infrastructure.
• Support contract mobilisations, transformations and business change initiatives.
• Ensure compliance with customer specifications, service standards and contractual obligations.
• Drive operational efficiencies, productivity improvements and quality assurance programmes.
• Monitor workforce planning, recruitment, retention and succession planning across all service lines.
• Manage specialist engineering subcontractors and technical service providers.
• Review maintenance strategies, asset performance and lifecycle requirements.
• Support delivery of technical projects, asset replacement programmes and capital works.
• Ensure robust Permit-to-Work systems and contractor management processes are maintained.
• Collaborate with engineering teams to improve asset reliability, energy performance and sustainability outcomes.
• Support technical solution development, tender submissions and pricing activities for new and existing business.
• Oversee the identification and development of internal talent to create a strong succession pipeline for future vacancies.
• Lead the performance cycle, ensuring team is supported, appraised and developed.
• Continually monitor, evaluate and improve team performance following relevant HR procedures.
• Develop and deliver a people strategy, taking responsibility for culture, performance management, learning and development, retention, succession planning and welfare.
• Support other divisions in the management of disciplinary, grievance, appeal and other industrial/employee relations matters.

Finance and Commercial Business Performance:

• In conjunction with Operations Director, take ownership of financial planning and execution across budget, forecast, procurement, capital and project spends.
• Deliver agreed profit margins and financial performance targets.
• Review financial performance and implement corrective action where necessary.
• Support debt management and aged debtor reduction.
• Assist with pricing, tendering and commercial reviews for new and existing business opportunities.
• Identify opportunities for revenue growth and service expansion.

Quality Management and Health and Safety:

• Take ownership for compliance across the division, manage issues to resolution, mitigate risks.
• Keep up-to-date with changes in legislation and best practice and take a partnership approach to developing improving levels of quality and safety.
• Adhere to all company processes, policies and procedures and ensure excellent operating disciplines are embedded in the field at all times.
• Manage the reporting and investigation of incidents, accidents and near-misses in line with policy.
• Comply with the requirements of the General Data Protection Regulations.
• Any other ad-hoc duties as reasonably requested by a member of the senior management team.

Requirements:

• Full clean driving licence.
• Willingness and ability to travel extensively throughout Northern Ireland.
• Ability to obtain relevant security clearance including Access NI and Garda Vetting.
• Proven experience managing a Facilities Management portfolio valued at £10 million+.
• Significant multi-site operational management experience.
• Experience managing integrated Soft Services and Technical Services.
• Strong commercial awareness with responsibility for budgets, forecasting and P&L performance.
• Experience leading geographically dispersed teams and customer accounts.
• Management qualification or equivalent operational experience.
• IOSH Managing Safely or NEBOSH qualification.
• Project Management qualification (PRINCE2, APM or equivalent).
• Electrical, Mechanical or Building Services qualification desirable.
• Significant experience within Facilities Management or a similar operational environment.
• Experience managing Electrical and Mechanical maintenance services.
• Experience overseeing specialist subcontractors and engineering providers.
• Strong understanding of statutory compliance and building services legislation.
• Strong customer relationship management and stakeholder engagement skills.
• IT literate including knowledge of Word, Excel and Outlook.
• Excellent customer relationship management skills.
• Able to motivate teams and actively support team members through change management.
• Accomplished problem solver, able to support contract reengineering.

ABM is a global team of 100,000+ dedicated professionals committed to providing safe and healthy spaces where people live, work, and travel. For over a century, we've been serving communities around the world, delivering exceptional facility solutions to businesses of all sizes.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of our recruitment process.