At a Glance
- Tasks: Lead and inspire a team to enhance passenger care at Heathrow Airport.
- Company: Join a dynamic team at a leading airport operations company.
- Benefits: Enjoy competitive salary, flexible shifts, and career development opportunities.
- Other info: Collaborative culture with opportunities for continuous improvement and growth.
- Why this job: Make a real impact on passenger experiences in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in operations management.
The predicted salary is between 29700 - 36300 £ per year.
LOCATION: Heathrow Airport SHIFT PATTERN: 4 on 4 off shift pattern, earlies and lates 40 hours per week.
CONTRACT: Permanent SALARY: Competitive JOB DESCRIPTION ROLE OVERVIEW AND PURPOSE Responsible for the overall performance as part of the Senior Leadership Team to lead and drive change throughout their terminal and across the service for passenger enhancement.
Toinspiretheirteamtoachievethehigheststandardsinpassengercare whilst ensuing collaboration with airlines and stakeholders.
The role will require working closely with the Terminal Operations Managers from the other terminals to ensure close collaboration – avoiding silo working.
To drive consistency and quality, with a continuous improvementmind-setwith theability to cover any terminal, whererequired.
Tobearolemodelfortheteam, anambassadorforthecompany, livingthe ABM values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.
KEY RESPONSIBILITIES The Terminal Operations Manager willbe responsible forleading all Passengers Requiring Support (PRM) activitiesinoneterminal.
Theywillfullyunderstandtherequirementsoftheserviceandwillrespondto HAL directly for any ad hoc requests and will ensure staffing levels and standards aremaintained.
Ensurethatwearecompliantwithallelementsofrelevant legislationandensurecompliancewith ECAC.
Fosteracultureofacontinuousimprovementmethodologyacrosstheterminalandsharingbestpractice acrossthecontract – to beable toidentifytrends andaction feedbackfrom stakeholders and passengersalike.
Leadanddeveloptheirteamtoensureamotivatedandsupportedworkforce.
Tolead, developandempowertheir Service Delivery Managerstoensurethehighestlevelsofperformanceareachieve Theywill setobjectivesand manage the team asappropriate.
In addition, they will support the industrial and employee relations team and agenda asappropriate.
To be proactive in communicatingwiththe airport stakeholders in a constructive and collaborative way any identifiedriskstotheoperationandhowtheyarebeingmitigated.
Toalsoensurethattherearelessonsleant and wash-up sessions are held asappropriate.
Driveprovisionofgovernance informationona daily, weeklyandmonthlybasistodemonstrateteam’sperformanceandbuildactionplanstorespondtoperformanceissues anddriveserviceenhancements.
Responsible for operational stakeholder relationships.
Responsibleformanagementoflocalbudgetandwillholdteamaccountable.
Willsupport Headof Terminals/Account Directorasrequiredanddeputizeasappropriate.
Ensureasafeandsecureenvironmentforcolleaguesandcustomers, auditingprocessesregularlyandensuring‘fitforpurpose’operation.
Lead the effective management of employee relations cases, including investigations, performance concerns, and conduct issues, ensuringtimelyresolution and compliance with policy while driving improvements in attendance and consistently achieving organisational absence targets.
Ensuringcompliancewithcorporatetimescalesonallinvestigations.
Reportdirectly to the Headof Terminalassistingwiththe managingandmonitoringofthecontract’sfinancialperformance.
Ensureworkiscarriedoutinaccordancewithsite/departmentproceduresandtrainingprovided Support HSESupport Managertorecord, implement, communicateandreviewasafesystemofworktoall personnel prior to the commencement of work activity and ensure this is continuously monitored Ensurethatthe HAL and ABMsafetyimageisreflectedpositivelythroughownactionsandthoseoftheteam and agency workers Undertakemonthlysiteandserviceinspectionsandidentifyareasofnon-compliancewith Health
Operations Manager employer: ABM Industries
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant McArthur Glen - East Midlands, our Security Officers benefit from competitive pay, comprehensive health support, and access to innovative perks through our employee app. Join us to be part of a dedicated team that values your contributions and fosters a safe, engaging environment for both staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at ABM Industries!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ABM Industries or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ABM Industries who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at ABM Industries!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ABM Industries. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ABM Industries
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ABM Industries. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
