At a Glance
- Tasks: Lead and inspire a team to enhance passenger experience at Heathrow Airport.
- Company: Join ABM, a global leader in integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for career growth in a diverse workplace.
- Why this job: Make a real impact in a dynamic airport environment while developing your leadership skills.
- Qualifications: Degree-level education and proven leadership experience required.
The predicted salary is between 40500 - 49500 £ per year.
SHIFT PATTERN
4 on 4 off shift pattern, earlies and lates 40 hours per week.
JOB DESCRIPTION
ROLE OVERVIEW AND PURPOSE
Responsible for the overall performance as part of the Senior Leadership Team to lead and drive change throughout their terminal and across the service for passenger enhancement.
Toinspiretheirteamtoachievethehigheststandardsinpassengercare whilst ensuing collaboration with airlines and stakeholders.
The role will require working closely with the Terminal Operations Managers from the other terminals to ensure close collaboration – avoiding silo working.
To drive consistency and quality, with a continuous improvementmind-setwith theability to cover any terminal, whererequired.
Tobearolemodelfortheteam, anambassadorforthecompany, livingthe ABM values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.
KEY RESPONSIBILITIES
- The Terminal Operations Manager willbe responsible forleading all Passengers Requiring Support (PRM) activitiesinoneterminal.
Theywillfullyunderstandtherequirementsoftheserviceandwillrespondto HAL directly for any ad hoc requests and will ensure staffing levels and standards aremaintained.
- Ensurethatwearecompliantwithallelementsofrelevant legislationandensurecompliancewith ECAC.
- Fosteracultureofacontinuousimprovementmethodologyacrosstheterminalandsharingbestpractice acrossthecontract – to beable toidentifytrends andaction feedbackfrom stakeholders and passengersalike.
- Leadanddeveloptheirteamtoensureamotivatedandsupportedworkforce.
- Tolead, developandempowertheir Service Delivery Managerstoensurethehighestlevelsofperformanceareachieve
- Theywill setobjectivesand manage the team asappropriate. In addition, they will support the industrial and employee relations team and agenda asappropriate.
- To be proactive in communicatingwiththe airport stakeholders in a constructive and collaborative way any identifiedriskstotheoperationandhowtheyarebeingmitigated.
Toalsoensurethattherearelessonsleant and wash-up sessions are held asappropriate.
- Driveprovisionofgovernance informationona daily, weeklyandmonthlybasistodemonstrateteam’sperformanceandbuildactionplanstorespondtoperformanceissues anddriveserviceenhancements.
Responsible for operational stakeholder relationships.
- Responsibleformanagementoflocalbudgetandwillholdteamaccountable.
- Willsupport Headof Terminals/Account Directorasrequiredanddeputizeasappropriate.
- Ensureasafeandsecureenvironmentforcolleaguesandcustomers, auditingprocessesregularlyandensuring‘fitforpurpose’operation.
- Lead the effective management of employee relations cases, including investigations, performance concerns, and conduct issues, ensuringtimelyresolution and compliance with policy while driving improvements in attendance and consistently achieving organisational absence targets.
- Ensuringcompliancewithcorporatetimescalesonallinvestigations.
- Reportdirectly to the Headof Terminalassistingwiththe managingandmonitoringofthecontract’sfinancialperformance.
- Ensureworkiscarriedoutinaccordancewithsite/departmentproceduresandtrainingprovided
- Support HSESupport Managertorecord, implement, communicateandreviewasafesystemofworktoall personnel prior to the commencement of work activity and ensure this is continuously monitored
- Ensurethatthe HAL and ABMsafetyimageisreflectedpositivelythroughownactionsandthoseoftheteam and agency workers
- Undertakemonthlysiteandserviceinspectionsandidentifyareasofnon-compliancewith Health& Safetyand Quality Standards and take actions whererequiredon all PRM services
- Managethesafety&securityperformanceofallpersonnelandsub-contractorsandtakeappropriateactionfor any breaches
- Youwillberequiredtoworkcloselywiththe HAL andthe ABMHealthand Safetyteamswhoareavailableto provide safety advice and support.
Furthermore, you willbe requiredto ensure that safety initiatives are implemented within your areas of control.
- Tobeawareofpolicyandproceduresownedandchangedfromtimetotimeby ABM
- Tobeawareofpolicyandproceduresownedandchangedfromtimetotimeby Heathrow Airport Limited
- Topositivelyparticipateinthe Staff Welfare&Development Programme
- Carryoutanyotherreasonablerequestasrequiredby HALor ABM
- REQUIRED SKILLS AND EXPERIENCE
*** Please note that obtaining an airside pass is an essential requirement of this role.
As part of this process, the successful candidate will be required to complete a full five-year background check, including a criminal record check.***
- Self-motivated, teamleaderandprovenleadershipskills
- Focusedonachievingresultsinprovingaqualityservice
- Flexibleapproachtoworkandabletoworkefficiently
- Abletoexcelwithinapressuredenvironmentensuringstandardsareadheredto.
- Excellentcommunicationskillsatalllevels
- Proactiveandexcellentproblem-solvingability
- Dealingwithchangeinapro-activemanner
- Excellentmanagementskills
- Thinksafetyfirstmanagementapproachwithstrongmotivationalandteambuildingskills
- Aresilientandrobustapproachwithconfidencetotakeownershipforadiverseteam
- Provenhistoryin PRSoperations, leadingasuccessfulteamandachievingcontractgoals
- Full Drivinglicense
- Experienceofmanagingchangeanddirectingteamsofpeopletoperformagainstspecifictargets
- Strongpeoplemanagementandcommunicationskills
- Proficientin MSword/excel/power-point, abilitytoconfidentlynavigateoperationalsystems, asrequired
QUALIFICATIONS
- Educatedtodegreelevel
We’re proud to offer a great range of benefits including
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
- For more information about ABM’s benefits, visit our
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions.
Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Operations Manager in Hounslow employer: ABM Industries
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant McArthur Glen - East Midlands, our Security Officers benefit from competitive pay, comprehensive health support, and access to innovative perks through our employee app. Join us to be part of a dedicated team that values your contributions and fosters a safe, engaging environment for both staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Hounslow
✨Tip Number 1: Get Involved in Consulting Case Competitions
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We think you need these skills to ace Operations Manager in Hounslow
Some tips for your application 🫡
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Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ABM Industries. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
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How to prepare for a job interview at ABM Industries
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ABM Industries. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
