At a Glance
- Tasks: Monitor CCTV and ensure security at Wellgate Shopping Centre.
- Company: Join ABM, a leading provider of integrated facility services.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team ensuring safety and excellence in customer service.
- Qualifications: Valid SIA CCTV licence and strong communication skills required.
The predicted salary is between 12.6 - 15.4 £ per hour.
RATE OF PAY: COMPETITIVE
SHIFT PATTERN: 42.5 hours per week (average), 2 week rolling rota, Monday to Sunday. Week 1 - 2 off 3 on 2 off. Week 2 - 2 on 3 off 2 on
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm. com
. We're here to help!
Job Objective & Responsibilities
As a Duty Controller at Wellgate Shopping Centre you will be required to carry out Daily Control room duties including monitoring the CCTV system.
You would be expected to work to a high standard in line with client expectation.
As a Duty Controller you will be required to ensure that the Shopping Malls, Centre Management Office, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secure and clean to a level of service which exceeds the clients expectations.
You will be required to comply with both Security and site procedures.
ABM Services operate in an honest and integral manner, meeting our clients’ demands in the best way possible.
We concentrate on putting people first – the client team, our employees and our customers.
We believe in being open about what we do and how we do it.
We are passionate about getting things right first time and delivering value for money.
We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.
Candidate requirements
- Must hold both a valid SIA CCTV licence and either a Door Supervisor or Security Guarding licence.
- Exceptional Communication, written and spoken.
- Security experience desirable.
- Strong customer service focus with attention to detail.
- Self-motivation, confidence, and be enthusiastic.
- Flexible / supportive team player.
- Ability to work effectively and flexibly within a busy, dynamic working environment.
- Confident and committed to providing a high-quality professional service.
- Focused on the delivery of excellence in customer service.
- Excellent interpersonal and organisational skills.
- Ability to prioritise work tasks.
- Ability to get on well with others and inspire respect and confidence.
- Ability to work under own initiative with a proactive outlook.
We’re proud to offer a great range of benefits including
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
- For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most.
ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.
In the UK we’re proud to service icon sites across the country with more than 10,000 team members.
For more information, visit www. abm. co. uk .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Mall Duty Controller: CCTV & Security Lead in Dundee employer: ABM Industries
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant McArthur Glen - East Midlands, our Security Officers benefit from competitive pay, comprehensive health support, and access to innovative perks through our employee app. Join us to be part of a dedicated team that values your contributions and fosters a safe, engaging environment for both staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Mall Duty Controller: CCTV & Security Lead in Dundee
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Mall Duty Controller: CCTV & Security Lead. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like ABM Industries. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to ABM Industries
Don’t forget to apply for the Mall Duty Controller: CCTV & Security Lead role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ABM Industries.
We think you need these skills to ace Mall Duty Controller: CCTV & Security Lead in Dundee
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ABM Industries. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ABM Industries.
How to prepare for a job interview at ABM Industries
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ABM Industries.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ABM Industries.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ABM Industries.
