At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join a diverse team at Wulfrun Shopping Centre.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with opportunities for career growth and teamwork.
- Why this job: Make a real difference in a vibrant shopping environment while developing your skills.
- Qualifications: SIA and CCTV license required; First Aid training is a plus.
The predicted salary is between 25000 - 27000 € per year.
LOCATION: WULFRUN SHOPPING CENTRE
SHIFT PATTERN: 5 days out of 7, 40 hours per week
PAY RATE: £12.71 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants. Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated, aim high and achieve.
- To respect all staff and visitors within the shopping centre.
- SIA and CCTV license essential.
- First Aid Training.
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Wolverhampton employer: Abm-Industries-Inc.-2
At Wulfrun Shopping Centre, we pride ourselves on fostering a supportive and inclusive work environment where our Security Officers play a vital role in ensuring the safety and satisfaction of all visitors. With competitive pay, comprehensive benefits including 24/7 GP access and mental health support, and a commitment to employee growth through training and development, we offer a rewarding career path for those looking to make a meaningful impact in their community. Join us and be part of a dedicated team that values professionalism, teamwork, and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Wolverhampton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Wulfrun Shopping Centre and its values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and proactive attitude, which are key for a Security Officer role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a public-facing role. Make sure you look professional and approachable when you arrive for your interview at the shopping centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Security Officer in Wolverhampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and any security qualifications.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like interacting with visitors and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to assist someone. This will highlight your ability to provide first-class service, which is crucial for this position.
✨Demonstrate Proactivity
The job requires a proactive approach to security and customer service. During the interview, share instances where you've taken initiative in previous roles. Whether it was identifying a potential issue before it escalated or helping a visitor find their way, showing that you can think on your feet will impress the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responding to hypothetical situations related to security incidents or customer interactions. This will help you articulate your thought process and decision-making skills effectively during the interview.
