At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join a diverse team committed to inclusion and support.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real difference in creating a safe environment for everyone.
- Qualifications: Must have a valid SIA Licence and a positive, team-oriented attitude.
The predicted salary is between 28000 - 30000 £ per year.
LOCATION: SADDLERS CENTRE
SHIFT PATTERN: 3/4 shifts per week, 42 hours per week (Nights, Days if required with ample notice)
PAY RATE: £13.50 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential, and exemplary standards of Security and Customer Service must always be provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants, delivering first class customer focused service
- Carry out regular patrols as detailed in the site assignment instructions, being proactive
- Continuously look for opportunities to assist visitors
- Safeguard the site to provide a safe, non-threatening environment
- Ensure incidents are managed in accordance with site policies and procedure
- Proactively liaise with site control room and support colleagues
- Report unsecure areas to the Control Room immediately
- Record/log all non-conformances and emergencies with control room operatives
- Deal efficiently and effectively with all emergencies, keeping the team informed
- Monitor and identify suspect individuals; log and report incidents per site/company policies
- Maintain vigilance and manage unauthorised access by banned individuals
- Adhere to radio procedures
- Record all events/incidents correctly in the Security Officer notebook
- Perform any other reasonable duties to meet business needs
- Support line manager with other tasks as requested
- Respond timely to all security issues and events
- Complete all training requirements as requested
- Be available to cover at least one additional shift per month if requested
REQUIRED SKILLS AND EXPERIENCE
- Professional, pleasant, friendly, courteous, and helpful at all times
- Team approach
- Take ownership of situations; ensure tasks are completed or escalated
- Stay motivated, aim high, and achieve
- Respect all staff and visitors
DOCUMENTS/INFORMATION REQUIRED
- Valid SIA Licence
- 5-year checkable background check
- Documentation to demonstrate eligibility to work within the UK
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work: discounts, gift cards, cashback, and exclusive offers; resources on family, health, money, work; online chat or telephone urgent support
EEO STATEMENT
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Nights Security Officer in Walsall employer: Abm-Industries-Inc.-2
As a Nights Security Officer at Saddlers Centre, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits like 24/7 GP access, mental health support, and a 'Get Fit' programme, we ensure our team members are well taken care of both personally and professionally. Our commitment to diversity and inclusion, along with opportunities for career advancement, makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Security Officer in Walsall
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the security industry. A personal recommendation can go a long way in landing that Nights Security Officer role.
✨Tip Number 2
Prepare for the interview by practising common questions related to security and customer service. We all know that first impressions count, so show off your professional attitude and can-do spirit!
✨Tip Number 3
Don’t forget to showcase your SIA licence and any relevant experience during your chat with potential employers. Being proactive about your qualifications can really set you apart from the crowd.
✨Tip Number 4
Apply through our website for the best chance at getting noticed! We’re always on the lookout for dedicated individuals who can deliver top-notch security and customer service.
We think you need these skills to ace Nights Security Officer in Walsall
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service. We want to see how you can interact with visitors and provide that first-class service we pride ourselves on.
Be Proactive in Your Approach:When writing your application, mention times when you've taken initiative or been proactive in previous roles. This is key for us as a Security Officer, so let us know how you’ve gone above and beyond!
Keep It Professional Yet Friendly:Your written application should reflect a professional tone while also showcasing your friendly personality. We’re looking for someone who can be both approachable and authoritative, so strike that balance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team.
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Know Your Role
Make sure you understand the key responsibilities of a Nights Security Officer. Familiarise yourself with the job description, especially the importance of customer service and maintaining a safe environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about being the public face of the Security Team, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to assist someone, as this will demonstrate your can-do attitude.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various security scenarios. Brush up on your problem-solving skills and think through how you would manage incidents or emergencies. Practising these responses will help you stay calm and collected during the interview.
✨Dress the Part
Even though it's a night shift role, first impressions matter! Dress smartly and professionally for your interview. This shows respect for the interviewers and indicates that you take the role seriously. Plus, it sets a positive tone for the conversation.
