ABM in London is seeking a Service Desk Manager to lead the Technical Services Service Desk across multiple client contracts. You will drive performance, coach leaders and ensure high-quality customer service, incident and work-order management, and KPI/SLA delivery.
You'll build a high-performing, customer-focused culture, oversee scheduling, governance, and continuous improvement initiatives, and partner with Contract Support and Account Managers to guide service excellence.
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Service Desk Manager — Lead a Customer‑Focused Desk employer: Abm-Industries-Inc.-2
ABM at Gyle Shopping Centre in Edinburgh is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With a focus on maintaining high standards of cleanliness, employees benefit from a structured work schedule, competitive pay, and opportunities for growth within the company, all while contributing to a welcoming environment for visitors and tenants.
