Cleaning Team Leader in Poole

LOCATION: Dolphin Centre, Poole

SHIFT PATTERN: Wednesday to Saturday, 39 hours per week

PAY RATE: Competitive

You will support the Soft Services Manager and Centre Operations Manager in the delivery of operational management of the contract, ensuring that the operation is managed in line with company policies and procedures. You will also need to display the ability to lead and engage with the teams, to deliver and be able to work as part of a team in a physically demanding, fast-paced environment that provides cleaning and waste removal services for the client. Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly working environment.

This role will include a variety of tasks including the following:

• To clean toilets of the centre, and wear company uniform at all times so that Dolphin Shopping Centres’ reputation for professionalism and quality is never compromised.
• To ensure that all cleaning duties carried out are strictly in accordance with our standards so that quality work is delivered fully meeting/exceeding our expectations.
• To ensure that all work undertaken is strictly carried out in accordance with Dolphin & ABM’s Health and Safety procedures.
• To demonstrate commitment to personal responsibility for health and safety.
• To effectively assist with the public, evacuations etc.
• To make sure cleaning duties are completed as directed by The Soft Services Manager.
• To consider opportunities for improvements to working practices and suggest them for continuous improvement.
• To work in a proactive manner supporting/assisting colleagues whenever in a position to do so.
• To undertake ad hoc duties as directed/operationally required.

Key Responsibilities

• Working within our Cleaning and Yard waste removal teams in a retail shopping centre environment, carrying out duties effectively and efficiently.
• Duties will include leading and engaging a team to deliver high cleaning service both internally and externally in all areas of the shopping Centre.
• Clean and sanitize lifts, wipe all external & internal stainless-steel on lift doors/frames/lift runners, wipe down and remove all smudges from mirrors, sweep and mop floors.
• Cleaning restroom(s)/showers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, cleaning shower cubicle partition doors/walls, sweeping and mopping tile floors.
• Set up, stock, and maintain cleaning equipment and supplies.
• Monitor and maintain sanitation and organisation of assigned areas.
• Assist Centre Managers when needed to ensure optimum service to clients.
• Perform additional duties as needed, within reason.
• Comply with monthly training sessions delivered by the supervisor/line manager as necessary.
• Providing training to your team on the use of both ride-on sweepers and scrubber-dryers, along with other cleaning equipment.
• Ensuring that all equipment is kept clean, well maintained and in a safe working order.
• Ensuring that your team is responsive to any spillages and callouts from the clients on site team.
• Communicate effectively with your team and line manager.
• Ensuring that yourself and your team wear protective clothing (PPE) and comply with Health & Safety legislation and policies.
• To supervise the team and give guidance throughout the shift.
• To act as point of contact for ABM on site in absence of Soft Services Manager.

Skills & Experience

• Able to use Excel, Word and create Purchase orders using ABM Apps and Software.
• Previous experience in similar cleaning/supervisory role.
• Good inter-personal and communication skills.
• High attention to detail.
• Ability to work under pressure.
• Ability to quickly adapt to a remarkably busy operational environment.
• A reliable and flexible approach to work.
• Excellent written and verbal skills in English.
• Ability to use own initiative to identify and prioritise tasks.
• Ability to work alone and as part of a team.
• Approachable and courteous manner.
• Understanding of the need for confidentiality and discretion in a busy Shopping Centre.

Qualifications

• Health and Safety Certificate IOSH Managing Safely.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
• Search for resources and tools on topics ranging from family and life to health, money and work.
• Online chat or telephone service for urgent support in a crisis.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.