Security & Guest Services Host in Manchester

LOCATION: The Corn Exchange

SHIFT PATTERN: 4 on 4 off, 12hr shifts, 42 hours per week

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

ROLE OVERVIEW AND PURPOSE

We are searching for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment. The Guest Services Host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the centre.

KEY RESPONSIBILITIES

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float.
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
• Maintain personal hygiene standards at all times.
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain professional grooming standards.
• Ensure KPI’s are delivered and met.
• Adhering to data protection protocols GDPR.

REQUIRED SKILLS AND EXPERIENCE

The ideal Guest Services Host will:

• Have previous experience in a customer-facing role.
• Exhibit excellent customer service skills and be passionate about exceeding guest expectations.
• Be able to work in a fast-paced working environment and remain calm under pressure.
• Must be able to work shifts at any time of the day, including weekends, event days and bank holidays.
• Have a good telephone manner.
• Be able to demonstrate experience in complaint handling.
• Possess a good command of English and have excellent communication skills (written and verbal).
• Be comfortable with change and embrace new ways of working.
• Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive.”
• MUST HOLD A VALID SIA DOOR SUPERVISOR LICENSE.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our website.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.