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- Tasks: Lead and inspire a team to enhance passenger care at Heathrow Airport.
- Company: Join a dynamic team at a leading airport operations company.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Other info: Enjoy a flexible 4on 4off shift pattern with opportunities for growth.
- Why this job: Make a real impact on passenger experiences while driving change and innovation.
- Qualifications: Leadership skills and experience in operations management are essential.
The predicted salary is between 30000 - 40000 £ per year.
LOCATION: Heathrow Airport
SHIFT PATTERN: 4on 4off, 42 hours per week
CONTRACT: Permanent
SALARY: Competitive
Job Description
Responsible for the overall performance as part of the Senior Leadership Team to lead and drive change throughout their terminal and across the service for passenger enhancement. To inspire their team to achieve the highest standards in passenger care whilst ensuring collaboration with airlines and stakeholders. The role will require working closely with the Terminal Operations Managers from the other terminals to ensure close collaboration – avoiding silo working. To drive consistency and quality, with a continuous improvement mindset with the ability to cover any terminal where required. To be a role model for the team, an ambassador for the company, living the ABM values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.
Key Responsibilities
- The Terminal Operations Manager will be responsible for leading all Passengers Requiring Support (PRM) activities on the terminal.
- They will fully understand the requirement of the service and will respond to HAL directly for any ad hoc requests and will ensure staffing levels and standards are maintained.
- Ensure we are compliant with all elements of relevant legislation and ensure compliance with ECAC.
- Foster a culture of continuous improvement methodology across the terminal and sharing best practice across the contract – to be able to identify trends and action feedback from stakeholders and passengers alike.
- Lead and develop their team to ensure a motivated and supported workforce.
- Lead, develop and empower their Service Delivery Managers to ensure the highest level of performance are achieved.
- Set objectives and manage the team as appropriate.
- Support the industrial and employee relations team and agenda as appropriate.
- Be proactive in communicating with the airport stakeholders in a constructive and collaborative way any identified risks to the operation and how they are being mitigated.
- Ensure that there are lessons learned and wash-up sessions held as appropriate.
- Drive provision of governance information on a daily, weekly and monthly basis to demonstrate team’s performance and build action plans to respond to performance issues and drive service enhancements.
- Responsible for operational stakeholder relationships.
- Responsible for management of local budget and will hold team accountable.
Operations Manager in London employer: Abm-Industries-Inc.-2
Contact Detail:
Abm-Industries-Inc.-2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company values and think about how you can embody them. Show us that you’re not just a fit for the role, but also for the team culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to leading teams and driving change – that’s what we want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Heathrow.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in leading teams, driving change, and ensuring compliance with regulations. We want to see how your skills align with our values of Respect, Integrity, and Excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about passenger care and how you can inspire a team. Be sure to mention any relevant experience with continuous improvement and collaboration with stakeholders.
Showcase Your Leadership Skills: In both your CV and cover letter, don’t forget to showcase your leadership skills. We’re looking for someone who can motivate and develop their team, so share examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Know the Company Values
Before your interview, make sure you understand the company's values like Respect, Integrity, Collaboration, Innovation, Excellence, and Trust. Think of examples from your past experiences that demonstrate how you've embodied these values in your work.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to inspire and lead a team. Prepare specific examples of how you've successfully led teams in the past, focusing on how you motivated them and achieved high standards in service delivery.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, especially regarding passenger care and stakeholder communication. Practice articulating your thought process and decision-making skills in these scenarios to show your problem-solving abilities.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've implemented continuous improvement strategies in previous roles. Share concrete examples of how you've identified trends, acted on feedback, and driven service enhancements to improve overall performance.