At a Glance
- Tasks: Welcome guests and ensure a fantastic shopping experience at London Designer Outlet.
- Company: Join ABM, a leading provider of integrated facility services with a focus on sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic environment.
- Why this job: Be the friendly face that makes every guest feel valued and supported.
- Qualifications: Outstanding customer service skills and a proactive, can-do attitude are essential.
The predicted salary is between 14.42 - 14.42 £ per hour.
- SHIFT PATTERN: 5 working days / 2 days off, 40 hours per week
- PAY RATE: £14.42 PER HOUR
ROLE OVERVIEW & PURPOSE
We are seeking a professional, approachable, and trustworthy Guest Services Host who thrives in a fast‑paced, customer‑focused environment.
This role plays a vital part in delivering a warm welcome and creating a positive, lasting first impression for all guests visiting London Designer Outlet.
The Guest Services Host is responsible for supporting the safety, welfare, and overall experience of visitors to the centre, ensuring that every guest enjoys a pleasant and seamless shopping experience and feels supported, informed, and valued at all times.
KEY RESPONSIBILITIES
- Guest Experience & Customer Service
- Greet all incoming and departing guests warmly, using genuine eye contact and a friendly manner.
- Respond professionally to written, verbal, and telephone enquiries from guests.
- Provide clear directions and, where possible, personally escort guests to stores or destinations within the centre.
- Build positive relationships and guest loyalty through proactive engagement and anticipation of guest needs.
- Maintain an excellent working knowledge of the centre, local area, transport links, attractions, and facilities, and share this information confidently with guests.
- Upsell and promote LDO Gift Cards in line with centre objectives and KPIs.
- Operational Duties
- Sell centre Gift Cards and manage cash handling responsibilities, including maintaining and reconciling the cash float.
- Answer incoming calls and transfer enquiries to management or relevant departments when required.
- Operate the mobility scooter and wheelchair hire service safely and efficiently.
- Conduct routine health and safety checks in line with centre procedures.
- Report, track, and log maintenance issues accurately using internal systems.
- Maintain adequate stock levels of centre leaflets, maps, and signage.
- Ensure all GDPR and data protection protocols are followed at all times.
- Safety, Compliance & Teamwork
- Actively monitor the safety and wellbeing of guests, visitors, and colleagues.
- Maintain a working knowledge of emergency, crisis, and evacuation procedures.
- Ensure clear inter‑departmental communication and cooperation to enhance guest satisfaction.
- Consistently meet performance targets and deliver agreed KPIs.
- Uphold professional appearance standards, including uniform, grooming, and personal hygiene.
- Act as a positive ambassador for London Designer Outlet at all times.
- REQUIRED SKILLS & EXPERIENCE
- Proven ability to deliver outstanding customer service in a busy operational environment.
- Excellent written and verbal communication skills in English.
- Confident handling cash, transactions, and basic administration tasks.
- Ability to remain calm, professional, and solution‑focused under pressure.
- Strong organisational skills with the ability to prioritise workloads effectively.
- High attention to detail and strong compliance awareness.
- A proactive, flexible, and "can-do" attitude.
- Ability to work independently while also contributing positively to a team.
- Willingness to follow processes, procedures, and instructions accurately.
- Reliable and adaptable approach to shift work.
We’re proud to offer a great range of benefits including
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most.
ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.
In the UK we’re proud to service iconic sites across the country with more than 10,000 team members.
For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Abm-Industries-Inc.-2. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Abm-Industries-Inc.-2
Don't be shy about reaching out to Abm-Industries-Inc.-2 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Abm-Industries-Inc.-2 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
