General Manager in London

LOCATION: London & South

REPORTING TO: Vice President, Operations, Facility Solutions

SALARY: Competitive

Job Objective & Responsibilities: To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the General Manager will develop an effective team consistently meeting or exceeding the service needs of the Client.

Main Duties:

• General Duties: Perform specific investigations as may be requested by senior management; responsibility for implementation and maintenance of quality management systems; carry out monthly quality assurance checks.
• Financial Management: Meet budgetary targets, monitor financial plans with profit and loss information, set key objectives. Monitor expenditure and income against plan, credit control, control all direct costs using efficient methods of operation. Ensure all forecasts are achieved; secure and implement, when necessary, price adjustments. Review cost-efficient methods of operating, manage margin improvements by means of productivity. Be responsible for all wage sheets submitted by Site/Contract/Branch/Regional Managers/Supervisors; ensure staff paid correctly and contracts adhere to budgets on wages. Authorise all material requisitions, ensuring they are set on budgets and are on the Company’s approved list of materials.
• Administrative Duties: Reply to customer queries, orally and in writing; set work targets for lower management. Attend internal and customer meetings on a monthly basis.
• Staff Recruitment, Selection and Industrial Relations: Recruit all Regional Managers, Branch Managers, Contract Managers, Site Managers and Site Supervisors. Ensure employment records current, perform staff appraisals; recommend candidates for future development. Ensure staff employed in accordance with the Company’s employment procedures. Ensure staff trained in duties for which they are employed. Ensure staff aware of the Company’s Disciplinary and Grievance procedures and that procedures are adhered to in all disciplinary cases. Ensure Company Health and Safety procedures practised by all employees.
• Business Development: Expand revenue base and retention of existing profitable trade; seek growth; successful conversion of competitive estimates; help with sales, prospecting, surveying, estimating and securing new trade.

Person Specification:

• Essential: Sound Leadership skills
• Good Communication skills
• Good Interpersonal skills
• Show initiative
• Aptitude to receive and deliver training
• Deal with customers both internal and external
• Be able to take responsibility

Health & Safety Responsibilities: Follow Group and company policies and procedures at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

Benefits: We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page.

Equal Opportunities: ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.