Cleaning Team Leader in London

LOCATION: 25 BANK STREET, Canary Wharf, E14 5JP

SHIFT PATTERN: Monday to Friday, between 6:00am and 7:00pm. Flexibility is required to meet business needs. Shifts are 9 hours per day (including a 1-hour unpaid break), 40 hours per week.

PAY RATE: £15.54 per hour

Overview: The Cleaning Team Leader (Non-Working) is responsible for supervising and leading the cleaning team—which may include Porters, window cleaners, and other specialist cleaning staff—on a high-profile corporate site within an office environment. The role focuses on team supervision, quality standards, client experience, Health & Safety, and ensuring cleaning tasks are completed to a consistently high standard.

Responsibilities:

• Manage and supervise all members of the daytime cleaning team, ensuring cohesive teamwork and consistent service standards across all roles.
• Supervise and lead the cleaning team to ensure daily tasks are completed on time and to the required standard.
• Allocate work across the team and adjust cover to meet service needs (including managing holiday allocation).
• Maintain high standards of presentation and service delivery appropriate for a corporate office environment.
• Monitor and control periodic task schedules to ensure completion and quality standards are met.
• Complete quality checks on periodic and specialist works once completed and address any issues promptly.
• Oversee the safe use of cleaning machinery by the team, ensuring correct procedures are followed.
• Provide training and guidance to team members, including new starters, refreshers, and task-specific training as required.
• Maintain accurate paperwork, audits, and site records.
• Manage the team's Time & Attendance (T&A) system entries and ensure accuracy.
• Complete and submit staff payroll information in line with internal processes and deadlines.
• Conduct team briefings and ensure clear communication across shifts.
• Report to Supervisor and liaise with the Line Manager on operational updates, escalations, and after-event clean-ups where required.
• Take accountability for team performance, standards, and behaviours.
• Promote and enforce Health & Safety compliance across the team.

Person Specification / Qualifications:

• Previous experience leading and supervising a cleaning team (office/corporate environment).
• Excellent attention to detail and a strong focus on quality standards.
• Strong communication skills (verbal and written including emails) with internal and external stakeholders.
• Basic IT skills required of Outlook, Word, Excel.
• Ability to prioritise workload, plan effectively, and build positive working relationships.
• Calm under pressure and able to problem-solve proactively.
• Customer-focused approach with a professional, smart appearance.
• Ability to work on own initiative and take full responsibility for the role.
• Ability to follow processes and ensure the team follows required instructions.

Site Vetting Requirement: As part of the recruitment vetting process for our client site, all successful candidates will be required to complete background verification and undergo security checks, including criminal/credit checks prior to start date. Candidates will be asked to provide documented evidence of eligibility and will need to have 5 years of checkable accommodation address history (this will be explained in more detail at interview stage).

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
• Resources on topics ranging from family and life to health, money and work.
• Online chat or telephone service for urgent support in a crisis.

About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM is committed to creating smarter, more connected spaces, and is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.