At a Glance
- Tasks: Welcome guests and ensure they have a fantastic shopping experience at London Designer Outlet.
- Company: Join ABM, a leading provider of integrated facility services with a focus on sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Flexible shifts and opportunities for career growth in a dynamic environment.
- Why this job: Be the friendly face that makes every guest feel valued and supported.
- Qualifications: Great customer service skills and a positive attitude are essential.
The predicted salary is between 14.42 - 14.42 £ per hour.
LOCATION: London Designer Outlet
SHIFT PATTERN: 5 working days / 2 days off, 40 hours per week
PAY RATE: £14.42 PER HOUR
ROLE OVERVIEW & PURPOSE
We are seeking a professional, approachable, and trustworthy Guest Services Host who thrives in a fast‑paced, customer‑focused environment. This role plays a vital part in delivering a warm welcome and creating a positive, lasting first impression for all guests visiting London Designer Outlet. The Guest Services Host is responsible for supporting the safety, welfare, and overall experience of visitors to the centre, ensuring that every guest enjoys a pleasant and seamless shopping experience and feels supported, informed, and valued at all times.
KEY RESPONSIBILITIES
- Guest Experience & Customer Service
- Greet all incoming and departing guests warmly, using genuine eye contact and a friendly manner.
- Respond professionally to written, verbal, and telephone enquiries from guests.
- Provide clear directions and, where possible, personally escort guests to stores or destinations within the centre.
- Build positive relationships and guest loyalty through proactive engagement and anticipation of guest needs.
- Maintain an excellent working knowledge of the centre, local area, transport links, attractions, and facilities, and share this information confidently with guests.
- Upsell and promote LDO Gift Cards in line with centre objectives and KPIs.
- Operational Duties
- Sell centre Gift Cards and manage cash handling responsibilities, including maintaining and reconciling the cash float.
- Answer incoming calls and transfer enquiries to management or relevant departments when required.
- Operate the mobility scooter and wheelchair hire service safely and efficiently.
- Conduct routine health and safety checks in line with centre procedures.
- Report, track, and log maintenance issues accurately using internal systems.
- Maintain adequate stock levels of centre leaflets, maps, and signage.
- Ensure all GDPR and data protection protocols are followed at all times.
- Safety, Compliance & Teamwork
- Actively monitor the safety and wellbeing of guests, visitors, and colleagues.
- Maintain a working knowledge of emergency, crisis, and evacuation procedures.
- Ensure clear inter‑departmental communication and cooperation to enhance guest satisfaction.
- Consistently meet performance targets and deliver agreed KPIs.
- Uphold professional appearance standards, including uniform, grooming, and personal hygiene.
- Act as a positive ambassador for London Designer Outlet at all times.
REQUIRED SKILLS & EXPERIENCE
- Proven ability to deliver outstanding customer service in a busy operational environment.
- Excellent written and verbal communication skills in English.
- Confident handling cash, transactions, and basic administration tasks.
- Ability to remain calm, professional, and solution‑focused under pressure.
- Strong organisational skills with the ability to prioritise workloads effectively.
- High attention to detail and strong compliance awareness.
- A proactive, flexible, and "can-do" attitude.
- Ability to work independently while also contributing positively to a team.
- Willingness to follow processes, procedures, and instructions accurately.
- Reliable and adaptable approach to shift work.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service iconic sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Guest Services Host employer: Abm-Industries-Inc.-2
ABM is an exceptional employer, offering a vibrant work culture at the London Designer Outlet where teamwork and customer service excellence are at the forefront. Employees benefit from a comprehensive range of perks, including 24/7 GP access, mental health support, and a cycle-to-work scheme, all while enjoying opportunities for personal and professional growth in a dynamic environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abm-Industries-Inc.-2. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abm-Industries-Inc.-2 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abm-Industries-Inc.-2:Your cover letter is your chance to shine! Tell us why you want to work at Abm-Industries-Inc.-2 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abm-Industries-Inc.-2!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
