At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot tech issues for our internal users.
- Company: Join a dynamic IT team at a leading UK tech company.
- Benefits: Enjoy 24/7 GP access, mental health support, and a cycle to work scheme.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: 2+ years in desktop support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
LOCATION: UK Head Office, Heathrow and client sites as required
SHIFT PATTERN: M-F 08:00 - 17:00, 40 hours per week
SALARY: Competitive
ROLE OVERVIEW AND PURPOSE
The deskside support technician is an essential member of the IT support team, responsible for delivering high quality desktop support services to our internal users at our corporate headquarters in UK, Ireland and client sites. This role requires a proactive and communications focused individual who can efficiently troubleshoot and resolve technical issues, ensuring minimal disruption to business operations. The deskside support technician will work closely with other IT team members to provide comprehensive support, including hardware and software troubleshooting, user assistance and IT asset management.
KEY RESPONSIBILITIES
- Provide onsite and remote desktop support to internal users, addressing hardware and software related issues.
- Install, configure, and maintain operating systems, applications and software updates.
- Perform routine maintenance and health checks on IT equipment to ensure optimal performance.
- Assist with the setup and deployment of new hardware and software for internal users.
- Collaborate with other IT team members to escalate and resolve complex technical problems.
- Document support activities, resolutions and maintain an accurate record of IT assets.
- Ensure compliance with company IT policies, security protocols and data protection regulations.
- Participate in IT projects, such as system upgrades, migrations and rollouts.
- Maintain a high level of customer service and communicate effectively with users to understand their needs and provide appropriate solutions.
- Monitor and manage helpdesk tickets, ensuring a timely resolution and closure.
- Stay updated with the latest industry trends, technologies and best practices to continuously improve support services.
REQUIRED SKILLS AND EXPERIENCE
- Minimum 2+ years’ experience in desktop support.
- Proficiency in troubleshooting and resolving hardware and software issues in a corporate environment.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory, Azure/Office 365 + Intune Management, and other enterprise applications.
- Excellent interpersonal skills and communications skills.
- Experience in handling multiple tasks and prioritising effectively.
- Strong customer service orientation with a focus on user satisfaction.
- Experience in managing helpdesk tickets and tracking issues through to resolution.
- Strong attention to detail and accuracy in documentation.
- Ability to work effectively within a team and independently.
- Relevant certifications (CompTIA/Microsoft) are advantageous.
- Full driving license.
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Deskside Support Technician employer: Abm-Industries-Inc.-2
At our UK Head Office in Heathrow, we pride ourselves on being an excellent employer that values diversity and inclusion while fostering a supportive work culture. As a Deskside Support Technician, you will benefit from competitive salary packages, comprehensive health support, and opportunities for professional growth within a collaborative IT team dedicated to delivering exceptional service. Our commitment to employee well-being is reflected in our innovative perks and programmes designed to enhance your work-life balance and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a Deskside Support Technician. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your troubleshooting successes, projects, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Deskside Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Technician role. Highlight your experience in desktop support, especially with Windows and macOS, and any relevant certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive approach can benefit our team. Don't forget to mention your customer service skills and how you handle technical issues.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully troubleshot and resolved technical issues in the past. We love seeing real-life scenarios that demonstrate your ability to think on your feet and keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as any relevant software like Active Directory and Office 365. Being able to confidently discuss your troubleshooting methods and past experiences will show that you're the right fit for the deskside support role.
✨Show Off Your Customer Service Skills
Since this role is all about helping users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues effectively and kept users informed throughout the process.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common technical issues or user requests. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for a deskside support technician.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing IT projects, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
