Deputy Facilities Manager in Cramlington

LOCATION: MANOR WALKS Shopping Centre

SHIFT PATTERN: 5 Days out of 7, 42 hours per week

Salary: Competitive

ROLE OVERVIEW AND PURPOSE

ABM is seeking a proactive and dedicated Deputy Facilities Manager to join our team at Manor Walks. In this role, you will support the Facilities Manager in delivering high-quality services to our client, ensuring that all operations run smoothly, efficiently, and in line with contractual obligations. You will play a key part in maintaining service excellence, meeting client expectations, and upholding ABM’s standards by consistently following company policies and procedures.

KEY RESPONSIBILITIES

• Manage the contract in line with ABM’s policies, procedures, and client requirements.
• Oversee the security, cleaning, and maintenance teams, ensuring compliance and consistently high standards of service.
• Provide day-to-day operational support to the Centre Management team.
• Monitor performance to ensure all teams exceed service level agreements (SLAs) and key performance indicators (KPIs).
• Support the delivery of training, health & safety, development, and colleague welfare initiatives.
• Lead, motivate, and communicate effectively with team members to foster a positive and productive working environment.
• Undertake any additional duties as required to meet evolving client needs.

REQUIRED SKILLS AND EXPERIENCE

• Proven experience in operations or facilities management, ideally within a multi-service environment.
• Strong leadership and communication skills, with the ability to engage and motivate teams effectively.
• Confident IT user with good working knowledge of relevant systems and software.
• Health & Safety certification (e.g., IOSH or equivalent).
• Valid SIA licences (Door Supervisor and CCTV) desirable.

BENEFITS

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our About ABM.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.