At a Glance
- Tasks: Provide top-notch customer service and ensure safety at the shopping centre.
- Company: Join ABM, a leading provider of integrated facility services.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Be the friendly face of security while making a real difference in people's experiences.
- Qualifications: Must hold a valid SIA License and possess excellent communication skills.
The predicted salary is between 12.75 - 12.75 £ per hour.
- WORKING HOURS: 42 Hours per week, 4 on 4 off
- PAY RATE: £12.75 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department
We're here to help!
ROLE OVERVIEW AND PURPOSE
Customer Service Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
The role will be the public face of the security team and should always act with professionalism.
A can-do attitude is essential in this highly influential role.
Must hold a valid SIA License.
KEY RESPONSIBILITIES
- Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Able to record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- REQUIRED SKILLS AND EXPERIENCE
- Be professional, friendly, courteous, and helpful whilst carry out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
ESSENTIAL SKILLS
- Excellent written and verbal communication skills
- Able to work unsupervised and take responsibility
- Able to remain calm under pressure Adaptable and flexible in approach to work required
- Willingness and ability to work as a member of a team
- Excellent observational skills
We’re proud to offer a great range of benefits including
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most.
ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more.
In the UK we’re proud to service icon sites across the country with more than 10,000 team members.
For more information, visit
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Customer Service Officer in Cramlington employer: Abm-Industries-Inc.-2
ABM Industries Inc. is an excellent employer in Ashford, offering a supportive work culture that prioritises employee well-being and development. With flexible hours and a comprehensive benefits package, including mental health support and a cycle to work scheme, employees are encouraged to thrive both personally and professionally. Join a dedicated team where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Cramlington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abm-Industries-Inc.-2. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abm-Industries-Inc.-2 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in Cramlington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abm-Industries-Inc.-2:Your cover letter is your chance to shine! Tell us why you want to work at Abm-Industries-Inc.-2 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abm-Industries-Inc.-2!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
