At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy flexible hours, competitive pay, and great perks like mental health support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's safety while gaining valuable experience.
- Qualifications: SIA Door Supervisors Licence and a full UK driving licence required.
The predicted salary is between 27800 - 27800 € per year.
LOCATION: MERMAID QUAY
SHIFT PATTERN: As and when required, 0 hours per week
PAY RATE: £13.45 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of site as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at site, proactively helping wherever opportunities arise.
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants. Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices.
- Maintain vigilance and highlight/manage unauthorized access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard with a one team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve.
- To respect all staff and visitors within the site.
- Be available at short notice and fully flexible.
QUALIFICATIONS
- SIA Door Supervisors Licence – Essential.
- Own Vehicle and full UK driving licence – Essential.
- First Aid at Work – Essential.
- CCTV licence – Desirable.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find perks, life resources, and urgent support in a crisis.
ABOUT ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Relief Security Officer in Cardiff employer: Abm-Industries-Inc.-2
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours and a comprehensive benefits package including 24/7 GP access and mental health support, employees are empowered to thrive both personally and professionally. Located at Mermaid Quay, the role of Relief Security Officer not only provides a dynamic work environment but also the opportunity to engage with a diverse community, ensuring a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Security Officer in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Relief Security Officer, you'll be the face of the security team. Think of scenarios where you might need to interact with visitors and rehearse how you'd handle them with professionalism and courtesy.
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd respond to various security incidents or emergencies. Use examples from past experiences to demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Relief Security Officer in Cardiff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to tailor your application to the Relief Security Officer role. Highlight relevant skills and experiences that align with the key responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Know Your Role
Familiarise yourself with the key responsibilities of a Relief Security Officer. Understand the importance of customer service and how to interact positively with visitors. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Skills
Highlight your relevant qualifications, such as your SIA Door Supervisors Licence and First Aid certification. Be prepared to discuss how these skills can contribute to maintaining a safe and secure environment at Mermaid Quay.
✨Demonstrate Proactivity
Prepare examples of how you've taken initiative in previous roles. Discuss situations where you identified potential issues and acted to resolve them, showcasing your ability to be proactive and vigilant, which is crucial for this position.
✨Be Personable and Professional
Since this role involves being the public face of the Security Team, practice your communication skills. Be ready to explain how you would handle various scenarios with a friendly and professional attitude, ensuring that you leave a positive impression on both the interviewers and potential visitors.
