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- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join a diverse team at Chelmsley Wood Shopping Centre.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with opportunities for career growth and teamwork.
- Why this job: Make a real difference in a vibrant shopping environment while developing your skills.
- Qualifications: SIA and CCTV license required; First Aid training is a plus.
The predicted salary is between 26500 - 26500 £ per year.
LOCATION: CHELMSLEY WOOD SHOPPING CENTRE
SHIFT PATTERN: Various Monday-Sunday, 40 hours per week
PAY RATE: £12.70 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
- SIA and CCTV license essential
- First Aid Training
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Birmingham employer: Abm-Industries-Inc.-2
Contact Detail:
Abm-Industries-Inc.-2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Birmingham
✨Tip Number 1
Get to know the shopping centre! Familiarise yourself with the layout and key areas. This will not only help you feel more confident during your shifts but also impress during interviews when you can show your knowledge of the site.
✨Tip Number 2
Practice your customer service skills. As a Security Officer, you'll be the face of the team. Role-play scenarios with friends or family to get comfortable interacting with visitors and handling various situations.
✨Tip Number 3
Network with current employees. If you know anyone working at the shopping centre, chat with them about their experiences. They might share insider tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Security Officer in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and any security qualifications.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Abm-Industries-Inc.-2
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like interacting with visitors, conducting patrols, and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can maintain a friendly and professional attitude while ensuring safety.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an emergency or managing unauthorised access. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.