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- Tasks: Ensure top-notch security and customer service at the shopping centre.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Be the friendly face of security while making a real difference in people's safety.
- Qualifications: Strong communication skills and the ability to stay calm under pressure.
- Other info: Flexible shifts with opportunities for personal growth and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
The SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential role.
Responsibilities
- To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest standard.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
- To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- To record/log all non-conformances and emergencies with the appropriate control room operatives.
- To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- To liaise closely with statutory authorities, dealing with incidents and the provision of information.
- Ensure radio procedures are adhered to at all times.
- Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Support the Supervisor in conducting regular audits as required.
Qualifications
- Excellent organisational skills with the ability to balance competing priorities and workloads.
- Excellent written and verbal communication skills.
- Ability to work unsupervised and take responsibility.
- Ability to remain calm under pressure.
- Adaptable and flexible in approach to work required.
- Willingness and ability to work as a member of a team.
- Report writing/Presentation skills.
- Excellent observational skills.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis.
Security Officer in Yate employer: ABM Facility Services UK Ltd
Contact Detail:
ABM Facility Services UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Yate
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the team, so role-play scenarios where you might need to assist visitors or handle difficult situations. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Security Officer in Yate
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, highlight any experience you have in customer service. We want to see how you can interact with visitors and provide that first-class service we value so much.
Be Professional and Personable: Since you'll be the public face of our Security Team, make sure your written application reflects professionalism. Use a friendly tone and show us your can-do attitude right from the start!
Detail Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, give examples of how you've managed competing priorities in the past. This will help us see your ability to stay calm under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at ABM Facility Services UK Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be the face of the security team, so it's crucial to demonstrate your customer service abilities. Prepare examples of how you've provided excellent service in the past, especially in challenging situations. This will highlight your professionalism and can-do attitude.
✨Dress to Impress
First impressions matter! Ensure you dress smartly and adhere to any uniform guidelines mentioned in the job description. This shows that you take the role seriously and understand the importance of personal grooming in a public-facing position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with emergencies or managing unauthorised access. Think through potential scenarios and how you would respond, demonstrating your ability to remain calm under pressure and your understanding of security protocols.
