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- Tasks: Engage with visitors, ensure safety, and manage incidents in a vibrant shopping centre.
- Company: Join ABM, a leading provider of integrated facility solutions with a focus on innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Why this job: Be part of a team that creates safe, welcoming spaces while developing your skills.
- Qualifications: SIA Door Supervisor and CCTV licence required; customer service skills are a plus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Readily interact with all visitors/tenants within the shopping centre, delivering first-class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all sites to be safe and non-threatening environment for all visitors/tenants.
- Ensure all incidents are managed in accordance with site policies and procedures.
- Liaise with the site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Report any insecure areas of the site to the Control Room immediately and take action to resolve them.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies, ensuring the Centre team is kept fully informed.
- Maintain an intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and that notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Carry out any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team, delivering one service and highlighting opportunities in working as one team.
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you.
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- Adopt a one-team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- Stay motivated, aim high, and achieve.
- Respect all staff and visitors within the shopping centre.
Qualifications
- SIA Door Supervisor and CCTV licence essential.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
Security Officer in Tewkesbury employer: ABM Facility Services UK Ltd
Contact Detail:
ABM Facility Services UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Tewkesbury
✨Tip Number 1
Get to know the shopping centre inside out! Familiarise yourself with the layout, key areas, and potential hotspots. This way, when you chat with visitors or tenants, you can offer them top-notch assistance and show that you're genuinely invested in their experience.
✨Tip Number 2
Practice your communication skills! Being a Security Officer means interacting with all sorts of people. Work on being friendly, approachable, and clear in your conversations. This will help you build rapport and make it easier to handle any incidents that may arise.
✨Tip Number 3
Stay proactive! Always be on the lookout for opportunities to assist visitors. Whether it's guiding someone who looks lost or keeping an eye on suspicious behaviour, showing initiative will set you apart from the crowd and demonstrate your commitment to safety.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for dedicated individuals to join our team. By applying directly, you’ll have a better chance of standing out and landing that Security Officer role. Plus, we love seeing candidates who are keen to be part of our community!
We think you need these skills to ace Security Officer in Tewkesbury
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver that first-class service to our visitors and tenants!
Be Proactive in Your Approach: We love candidates who take initiative! Share examples of how you've proactively helped others in previous roles. This will show us you're ready to jump in and assist wherever needed.
Attention to Detail is Key: When filling out your application, pay close attention to detail. Make sure all your information is accurate and that you follow any specific instructions we provide. It shows us you’re thorough and reliable!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM Facility Services UK Ltd
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Security Officer. Understand how to interact with visitors and manage incidents effectively. This will help you demonstrate your knowledge and readiness during the interview.
✨Showcase Your Customer Service Skills
Since delivering first-class customer service is crucial, think of examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you can apply this in a shopping centre environment.
✨Demonstrate Proactivity
Prepare to talk about times when you took initiative in previous roles. Highlight your ability to spot potential issues before they escalate, as this aligns perfectly with the proactive nature of the job.
✨Understand Emergency Protocols
Brush up on emergency procedures and how to handle various situations. Being able to articulate your understanding of these protocols will show that you are serious about safety and security.
