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- Tasks: Deliver exceptional customer service and assist passengers at Edinburgh Airport.
- Company: Join ABM Experience Solutions, a leader in creating memorable travel experiences.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that shapes unforgettable airport experiences for travellers.
- Qualifications: Customer-focused attitude, strong communication skills, and problem-solving abilities.
- Other info: Exciting role with a chance to work in a fast-paced, vibrant setting.
The predicted salary is between 22000 - 26000 £ per year.
Location: Edinburgh Airport
Hours: Shifts between 3am - 1am
Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking enthusiastic Passenger Service Agents to join our team at Edinburgh Airport. This role is crucial in ensuring a smooth and efficient airport experience for passengers, from check-in to boarding.
As a Passenger Service Agent you will have excellent customer service skills creating interactions that leave a lasting impression. Creating an elevated customer experience requires the highest possible standard of service delivery, with a positive attitude.
We have a variety of roles within our Passenger Services team, some of which include:
- Check in support for Airlines
- Passenger Way Finding
- Assisting Passengers with Reduced Mobility
- Document Checking
- Queue Management
- Customer service - stock replenishment & tills
Key responsibilities:
- Providing a welcoming and professional service to all passengers.
- Assisting with check-in, boarding, and baggage handling procedures.
- Managing passport and security checks, ensuring compliance with airline and airport regulations.
- Handling passenger inquiries and resolving any travel-related issues efficiently.
- Liaising with airline and airport teams to ensure seamless operations.
- Explaining processes to passengers to prepare for next steps.
- Comply with all safety procedures.
Key Requirements/Skills:
- A customer-focused attitude with excellent communication skills.
- Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
- Strong problem-solving skills and a proactive approach.
- Flexibility to work on a shift pattern, including early mornings, evenings, weekends, and holidays.
- Fluency in English (additional languages are a plus).
- Strong communication skills to interact with passengers and team members.
- Attention to detail to ensure accuracy in handling passenger needs.
- Highly motivated and enthusiastic.
- Full Driving License (unless local to airport for public transport).
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
If you are Service Driven with a positive, enthusiastic approach then WE WANT YOU!
Passenger Service Agent in Edinburgh employer: ABM Experience Solutions
Contact Detail:
ABM Experience Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research ABM Experience Solutions and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations with a positive attitude.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Edinburgh Airport.
We think you need these skills to ace Passenger Service Agent in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've created memorable experiences for customers in the past. We love to see that passion!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with the Passenger Service Agent role. Mention your ability to work in fast-paced environments and your problem-solving skills. This helps us see why you’d be a great fit!
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and avoid slang, but don’t be afraid to let your friendly side show. We’re looking for someone who can connect with passengers!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at ABM Experience Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Service Agent. Familiarise yourself with tasks like check-in support, managing passport checks, and assisting passengers with reduced mobility. This knowledge will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or resolved issues efficiently, as these stories will highlight your problem-solving skills and proactive approach.
✨Practice Common Interview Questions
Anticipate questions related to working in a fast-paced environment and your ability to handle pressure. Prepare answers that reflect your flexibility and motivation, and don’t forget to mention any relevant experience you have in similar roles. Practising these responses will help you feel more confident during the interview.
✨Dress the Part and Be Professional
First impressions matter, especially in a customer-facing role. Dress smartly and maintain a professional demeanour throughout the interview. Remember, you're not just showcasing your skills but also your attitude and commitment to providing a welcoming service to passengers.