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- Tasks: Deliver exceptional customer service at Edinburgh Airport, assisting passengers from check-in to boarding.
- Company: Join ABM Experience Solutions, a leader in creating memorable airport experiences.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a team that makes travel smoother and more enjoyable for everyone.
- Qualifications: Customer-focused attitude, strong communication skills, and ability to thrive under pressure.
- Other info: Exciting role with potential for career advancement in the aviation industry.
The predicted salary is between 24000 - 28000 £ per year.
Location: Edinburgh Airport
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Hours: Shifts between 3am - 1am
Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking enthusiastic Passenger Service Agents to join our team at Edinburgh Airport. This role is crucial in ensuring a smooth and efficient airport experience for passengers, from check-in to boarding.
As a Passenger Service Agent you will have excellent customer service skills creating interactions that leave a lasting impression. Creating an elevated customer experience requires the highest possible standard of service delivery, with a positive attitude.
We have a variety of roles within our Passenger Services team, some of which include:
- Check in support for Airlines
- Passenger Way Finding
- Assisting Passengers with Reduced Mobility
- Document Checking
- Queue Management
- Customer service - stock replenishment & tills
Key responsibilities:
- Providing a welcoming and professional service to all passengers.
- Assisting with check-in, boarding, and baggage handling procedures.
- Managing passport and security checks, ensuring compliance with airline and airport regulations.
- Handling passenger inquiries and resolving any travel-related issues efficiently.
- Liaising with airline and airport teams to ensure seamless operations.
- Explaining processes to passengers to prepare for next steps.
- Comply with all safety procedures.
Key Requirements/Skills:
- A customer-focused attitude with excellent communication skills.
- Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
- Strong problem-solving skills and a proactive approach.
- Flexibility to work on a shift pattern, including early mornings, evenings, weekends, and holidays.
- Fluency in English (additional languages are a plus).
- Strong communication skills to interact with passengers and team members.
- Attention to detail to ensure accuracy in handling passenger needs.
- Highly motivated and enthusiastic.
- Full Driving License (unless local to airport for public transport).
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
If you are Service Driven with a positive, enthusiastic approach then WE WANT YOU!
Passenger Service Agent (Permanent) in Dunfermline employer: ABM Experience Solutions
Contact Detail:
ABM Experience Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent (Permanent) in Dunfermline
✨Tip Number 1
Get your CV and application in ASAP! With a high number of candidates, the sooner you apply, the better your chances. Don’t wait around; hit that submit button on our website!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers. We want to see that passion for delivering exceptional service!
✨Tip Number 3
Show us your flexibility! Be ready to discuss your availability for those early mornings and late shifts. Highlighting your willingness to adapt can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to research ABM Experience Solutions! Knowing about our values and how we operate will help you stand out in interviews. It shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Passenger Service Agent (Permanent) in Dunfermline
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Passenger Service Agent role. Highlight your customer service experience and any relevant skills that show you can thrive in a fast-paced environment. We want to see how you can create memorable experiences for passengers!
Craft a Standout Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about working at Edinburgh Airport. Keep it friendly and professional, and don’t forget to mention your flexibility with shifts!
Show Off Your Communication Skills: Since this role involves interacting with passengers and team members, make sure your application reflects your strong communication skills. Use clear and concise language, and maybe even share a brief example of how you've handled a challenging customer situation in the past.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we’ll be able to review your application faster. Don’t wait too long – get your application in as soon as possible!
How to prepare for a job interview at ABM Experience Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Service Agent. Familiarise yourself with tasks like check-in support, managing passport checks, and assisting passengers with reduced mobility. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled difficult situations or resolved issues efficiently, as these stories will highlight your problem-solving skills.
✨Demonstrate Flexibility and Team Spirit
The job requires working various shifts, so be ready to discuss your availability and willingness to adapt. Emphasise your ability to work well in a team and how you can contribute to a positive atmosphere at the airport, especially during busy times.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as asking about training opportunities or how they measure success in the Passenger Services team. This shows you're genuinely interested in being part of their team.