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- Tasks: Deliver exceptional customer service and assist passengers at Edinburgh Airport.
- Company: Join ABM Experience Solutions, a leader in creating memorable travel experiences.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that makes travel smoother and more enjoyable for everyone.
- Qualifications: Customer-focused attitude, strong communication skills, and ability to thrive under pressure.
- Other info: Exciting role with a chance to meet diverse people every day.
The predicted salary is between 20000 - 25000 £ per year.
Location: Edinburgh Airport
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Hours: Shifts between 3am - 1am
Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking enthusiastic Passenger Service Agents to join our team at Edinburgh Airport. This role is crucial in ensuring a smooth and efficient airport experience for passengers, from check-in to boarding.
As a Passenger Service Agent you will have excellent customer service skills creating interactions that leave a lasting impression. Creating an elevated customer experience requires the highest possible standard of service delivery, with a positive attitude.
We have a variety of roles within our Passenger Services team, some of which include:
- Check in support for Airlines
- Passenger Way Finding
- Assisting Passengers with Reduced Mobility
- Document Checking
- Queue Management
- Customer service - stock replenishment & tills
Key responsibilities
- Providing a welcoming and professional service to all passengers.
- Assisting with check-in, boarding, and baggage handling procedures.
- Managing passport and security checks, ensuring compliance with airline and airport regulations.
- Handling passenger inquiries and resolving any travel-related issues efficiently.
- Liaising with airline and airport teams to ensure seamless operations.
- Explaining processes to passengers to prepare for next steps.
- Comply with all safety procedures.
Key Requirements/Skills
- A customer-focused attitude with excellent communication skills.
- Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
- Strong problem-solving skills and a proactive approach.
- Flexibility to work on a shift pattern, including early mornings, evenings, weekends, and holidays.
- Fluency in English (additional languages are a plus).
- Strong communication skills to interact with passengers and team members.
- Attention to detail to ensure accuracy in handling passenger needs.
- Highly motivated and enthusiastic.
- Full Driving License (unless local to airport for public transport).
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
If you are Service Driven with a positive, enthusiastic approach then WE WANT YOU!
Passenger Service Agent in Dunfermline employer: ABM Experience Solutions
Contact Detail:
ABM Experience Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent in Dunfermline
✨Tip Number 1
Get your CV and application in as soon as possible! With a high number of candidates, being quick can really set you apart. We recommend applying through our website for the best chance.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers. We want to see that passion for delivering exceptional service!
✨Tip Number 3
Show us your flexibility! Be ready to discuss your availability for shifts, including those early mornings and late nights. We love candidates who are adaptable and ready to jump in when needed.
✨Tip Number 4
Don’t forget to highlight any languages you speak! Being multilingual is a huge plus in this role, so let us know if you can communicate with passengers in more than just English.
We think you need these skills to ace Passenger Service Agent in Dunfermline
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Passenger Service Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. A well-structured CV can really make you stand out!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and why you want to join our team at Edinburgh Airport. Keep it concise but impactful!
Show Off Your Flexibility: Since this role involves shifts at various times, be sure to mention your availability in your application. We love candidates who are flexible and ready to jump in whenever needed!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the quickest way for us to receive your details and get the ball rolling on your application. We can't wait to hear from you!
How to prepare for a job interview at ABM Experience Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Service Agent. Familiarise yourself with tasks like check-in support, document checking, and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you maintained professionalism in high-pressure situations.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a frustrated passenger or managing a busy queue. Practise your responses to these scenarios, focusing on your proactive approach and ability to stay calm under pressure.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive early to show your commitment and professionalism. Being punctual also gives you a moment to relax and gather your thoughts before the interview starts.