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- Tasks: Deliver exceptional customer service at Edinburgh Airport, assisting passengers from check-in to boarding.
- Company: Join ABM Experience Solutions, a leader in creating memorable airport experiences.
- Benefits: Flexible shifts, dynamic work environment, and the chance to meet diverse people.
- Why this job: Be part of a team that shapes unforgettable travel experiences for passengers.
- Qualifications: Customer-focused attitude, excellent communication skills, and ability to thrive under pressure.
- Other info: Opportunities for growth and development in a fast-paced airport setting.
The predicted salary is between 22000 - 26000 £ per year.
Location: Edinburgh Airport
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Hours: Shifts between 3am - 1am
Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking enthusiastic Passenger Service Agents to join our team at Edinburgh Airport. This role is crucial in ensuring a smooth and efficient airport experience for passengers, from check-in to boarding.
As a Passenger Service Agent you will have excellent customer service skills creating interactions that leave a lasting impression. Creating an elevated customer experience requires the highest possible standard of service delivery, with a positive attitude.
We have a variety of roles within our Passenger Services team, some of which include:
- Check in support for Airlines
- Passenger Way Finding
- Assisting Passengers with Reduced Mobility
- Document Checking
- Queue Management
- Customer service - stock replenishment & tills
Key responsibilities:
- Providing a welcoming and professional service to all passengers.
- Assisting with check-in, boarding, and baggage handling procedures.
- Managing passport and security checks, ensuring compliance with airline and airport regulations.
- Handling passenger inquiries and resolving any travel-related issues efficiently.
- Liaising with airline and airport teams to ensure seamless operations.
- Explaining processes to passengers to prepare for next steps.
- Comply with all safety procedures.
Key Requirements/Skills:
- A customer-focused attitude with excellent communication skills.
- Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
- Strong problem-solving skills and a proactive approach.
- Flexibility to work on a shift pattern, including early mornings, evenings, weekends, and holidays.
- Fluency in English (additional languages are a plus).
- Strong communication skills to interact with passengers and team members.
- Attention to detail to ensure accuracy in handling passenger needs.
- Highly motivated and enthusiastic.
- Full Driving License (unless local to airport for public transport).
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
If you are Service Driven with a positive, enthusiastic approach then WE WANT YOU!
Passenger Services Agent in Broughton employer: ABM Experience Solutions
Contact Detail:
ABM Experience Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Agent in Broughton
✨Tip Number 1
Get your CV and application in ASAP! With a high number of candidates, the sooner you apply, the better your chances. Don’t wait around; hit that submit button on our website!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers. We want to see that passion for delivering exceptional service!
✨Tip Number 3
Show us your flexibility! Be ready to discuss your availability for shifts, including those early mornings and late nights. We love candidates who can adapt to our fast-paced environment.
✨Tip Number 4
Don’t forget to research Edinburgh Airport and our services! Knowing about our operations will help you stand out during the interview. It shows you're genuinely interested in being part of our team!
We think you need these skills to ace Passenger Services Agent in Broughton
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Passenger Services Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. A well-structured CV can really make you stand out!
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to show us your passion for delivering exceptional customer service. Share specific examples of how you've created memorable experiences in previous roles – we love a good story!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you meet our requirements.
Apply Early!: With a high number of candidates, it's best to send your application through our website as soon as possible. Don’t wait until the last minute – get your application in early to increase your chances!
How to prepare for a job interview at ABM Experience Solutions
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Passenger Services Agent. Familiarise yourself with tasks like check-in support, queue management, and handling passenger inquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your proactive approach and problem-solving skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle common airport situations, like dealing with a frustrated passenger or managing a busy check-in desk. This will show that you can think on your feet and maintain professionalism under pressure.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, looking professional will help you feel more confident when answering questions.