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- Tasks: Deliver exceptional customer service at Edinburgh Airport, assisting passengers from check-in to boarding.
- Company: Join ABM Experience Solutions, a leader in creating memorable airport experiences.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of a team that makes travel smoother and more enjoyable for everyone.
- Qualifications: Customer-focused attitude, excellent communication skills, and ability to thrive under pressure.
- Other info: Must pass background checks and have the right to work in the UK.
The predicted salary is between 20000 - 25000 £ per year.
Location: Edinburgh Airport
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Hours: Shifts between 3am - 1am
Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking enthusiastic Passenger Service Agents to join our team at Edinburgh Airport. This role is crucial in ensuring a smooth and efficient airport experience for passengers, from check-in to boarding.
As a Passenger Service Agent you will have excellent customer service skills creating interactions that leave a lasting impression. Creating an elevated customer experience requires the highest possible standard of service delivery, with a positive attitude.
We have a variety of roles within our Passenger Services team, some of which include:
- Check in support for Airlines
- Passenger Way Finding
- Assisting Passengers with Reduced Mobility
- Document Checking
- Queue Management
- Customer service - stock replenishment & tills
Key responsibilities:
- Providing a welcoming and professional service to all passengers.
- Assisting with check-in, boarding, and baggage handling procedures.
- Managing passport and security checks, ensuring compliance with airline and airport regulations.
- Handling passenger inquiries and resolving any travel-related issues efficiently.
- Liaising with airline and airport teams to ensure seamless operations.
- Explaining processes to passengers to prepare for next steps.
- Comply with all safety procedures.
Key Requirements/Skills:
- A customer-focused attitude with excellent communication skills.
- Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
- Strong problem-solving skills and a proactive approach.
- Flexibility to work on a shift pattern, including early mornings, evenings, weekends, and holidays.
- Fluency in English (additional languages are a plus).
- Strong communication skills to interact with passengers and team members.
- Attention to detail to ensure accuracy in handling passenger needs.
- Highly motivated and enthusiastic.
- Full Driving License (unless local to airport for public transport).
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
If you are Service Driven with a positive, enthusiastic approach then WE WANT YOU!
Passenger Service Agent (Permanent) in Broughton employer: ABM Experience Solutions
Contact Detail:
ABM Experience Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent (Permanent) in Broughton
✨Tip Number 1
Get your CV and application in ASAP! With a high number of candidates, the sooner you apply, the better your chances. Don’t wait around; hit that submit button on our website!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers. We want to see that passion for delivering exceptional service!
✨Tip Number 3
Show us your flexibility! Be ready to discuss your availability for those early mornings and late shifts. Highlighting your willingness to adapt can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to research ABM Experience Solutions! Knowing about our values and how we operate will help you stand out in the interview. It shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Passenger Service Agent (Permanent) in Broughton
Some tips for your application 🫡
Get Your CV Spot On: Make sure your CV is tailored to the Passenger Service Agent role. Highlight your customer service experience and any relevant skills that match what we’re looking for. A well-structured CV can really make you stand out!
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to show us your passion for delivering exceptional customer service. Share specific examples of how you've created memorable experiences in previous roles – we love a good story!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Just tell us why you’d be a great fit for our team!
Apply Early!: With a high number of candidates, it’s best to get your application in as soon as possible. Head over to our website to submit your CV and cover letter – don’t miss out on this opportunity to join us at Edinburgh Airport!
How to prepare for a job interview at ABM Experience Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Service Agent. Familiarise yourself with tasks like check-in support, managing passport checks, and assisting passengers with reduced mobility. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of situations where you resolved issues or created memorable interactions. This will demonstrate your customer-focused attitude and problem-solving skills.
✨Practice Common Interview Questions
Anticipate questions related to working in a fast-paced environment and handling difficult situations. Practice your responses to questions like 'How would you handle an upset passenger?' or 'Can you describe a time when you had to work under pressure?' This will help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally for your interview, as it reflects your enthusiasm for the role. Also, plan to arrive early to show that you’re punctual and reliable—qualities that are essential for a Passenger Service Agent at the airport.