At a Glance
- Tasks: Ensure safety and provide excellent customer service at Wulfrun Shopping Centre.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for career growth in a diverse environment.
- Why this job: Be part of a team that makes spaces safer and enhances visitor experiences.
- Qualifications: SIA and CCTV license required; First Aid training is a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Wulfrun Shopping Centre
Shift Pattern: 5 days out of 7, 40 hours per week
Pay Rate: £12.71 per hour
Responsibilities:
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard all sites to ensure a safe and non-threatening environment for all visitors/tenants.
- Ensure all incidents are managed in accordance with site policies and procedures.
- Liaise with the site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- Report any unsecured areas of the site to the Control Room immediately and take action to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business.
Required Skills and Experience:
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated, aim high and achieve.
- To respect all staff and visitors within the shopping centre.
- SIA and CCTV license essential.
- First Aid Training.
Benefits:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find perks, resources, and urgent support in a crisis.
Security Officer in Wolverhampton employer: Abm Careers
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With benefits like 24/7 GP access, mental health support, and a unique employee app for discounts and resources, team members at Wulfrun Shopping Centre can thrive both personally and professionally. The company fosters a collaborative environment where every individual is valued, making it an ideal place for those seeking meaningful and rewarding employment in security services.
We think you need these skills to ace Security Officer in Wolverhampton
Customer Service
Patrolling
Incident Management
Communication Skills
Vigilance
Surveillance
First Aid Training
