At a Glance
- Tasks: Build relationships with tenants and manage retail marketing activities.
- Company: Join a leading provider of integrated facility solutions in a vibrant shopping centre.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the heart of retail, engaging with brands and shaping customer experiences.
- Qualifications: Experience in retail or customer service, strong communication, and social media skills.
LOCATION: Galleries Shopping Centre
CONTRACT: Permanent
HOURS: 40 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
ROLE OVERVIEW AND PURPOSE
The Galleries Washington is home to over 120 high street and independent stores, services complemented by a wide range of F&B options. It is the heart of the town centre and attracts over 12 million shoppers every year.
The role of The Retail Liaison & Content Co-ordinator requires a confident, self-motivated, and commercially driven individual who is confident in building relationships with various teams including on site partners, tenants and external stakeholders. This is an energetic, busy, and varied role suitable for someone with a passion for retail, who can tell a story and is up to date with the latest social trends.
The successful candidate will be joining an experienced Management Team reporting to the Centre Manager. You will be responsible for managing relationships with all of our tenants and providing a strong level of communication between the centre team and stores.
Main Duties & Responsibilities:
Retail Services
- First point of contact for all tenants and mall operators.
- Developing strong tenant relationships.
- Monitor tenant performance and support where required.
- To lead on all turnover collation, analyses and review all available sales turnover details/data and present trends. Supporting the Centre Manager where necessary.
- To report regularly on footfall figures and retailer trade.
- Ensure timely and accurate internal and external reporting, maintaining a consistent approach to all information presented.
Marketing
- Work with the Marketing team to programme and develop retailer Social Media content across various formats/channels to maximise the retail calendar, social media trends or specific retailer products/events.
- Support the Marketing team to execute marketing plans and manage on site events.
- Engage tenants in marketing activity and promote all centre activity to encourage participation.
- Actively seek out opportunities to include in marketing activity.
- Support the Centre’s commercialisation function.
Specific Management Responsibilities
- Form part of the Duty Manager Rota which includes weekend and evening working where necessary.
- Regularly liaising with key stakeholders to understand the business requirements.
- Knowledge of general business practices including accounting, human resources, and customer service.
- 1. Demonstrable experience in previous customer service/Retail experience in a busy, fast paced environment in a similar industry or in PR/social media.
- 2. Excellent report writing, analytical and presentation skills.
- 3. Strong visual design, videography, photography, and storytelling/copywriting abilities
- 4. Familiarity with social media platforms and trends, cameras, microphones, lighting equipment, and video editing tools
- 5. Strong organisational skills with the ability to manage and prioritise a busy workload to meet deadlines.
- 6. Understanding and a genuine passion for the retail environment.
- 7. Self-motivated and proactive.
- 8. Proficient in the use of Microsoft Office, including Word, Outlook, and Excel (advanced level).
- 9. Commercially astute.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal supportCycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Retail Liaison Co-ordinator in Washington employer: Abm Careers
At Spirit Aerosystems Belfast, we pride ourselves on being an excellent employer, offering a supportive work culture that values safety and teamwork. Our Waste & Recycling Operators benefit from comprehensive training and growth opportunities within the manufacturing sector, all while contributing to sustainable practices in a dynamic environment. Located in a thriving industrial area, our team enjoys a Monday to Friday schedule, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Liaison Co-ordinator in Washington
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Abm Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Abm Careers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Abm Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Abm Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Abm Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Abm Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
