Senior Supervisor - Nights in Mansfield

• SHIFT PATTERN: Varied to Support Needs of the Business, 45 hours per week
• PAY RATE: £15.50 per hour
• Overview of Job Description

ABM Facility Services UK is looking to recruit a Senior Supervisor on a full-time permanent basis for a high-profile client within the Mansfield area.

The successful candidate will work in partnership with the Site Operations Manager and will be required to deliver the highest standards of cleanliness, hygiene and waste management for the client, internally and externally by ensuring that the building, including all associated service roads and car parks, are fully maintained and safe through a planned and reactive janitorial and waste management programme.

This is a demanding role, reporting directly to the Site Operations Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever changing situations.

It will be imperative that the successful candidate has a flexible approach to working hours as they will support the management of up to 70 team members covering a 24-hour, 7‑day a week operation.

Our teams consist of ambitious and motivated individuals who contribute to making a fun and friendly working environment.

Main Duties & Responsibilities

• Working within our great janitorial and waste removal team in a warehouse environment, ensuring that the team are carrying out duties effectively and efficiently.
• Supporting the Site Operations Manager in the overall delivery of the contract in line with company policies and procedures.

Supporting with the delivery of all onsite team member and non-team member budgets ensuring strict guidelines are adhered to and ensuring that budget forecasts and monthly reconciliations are completed.

• Ensuring high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
• Providing professional support to the business in service‑related matters and always promoting the ABM brand.
• Controlling the delivery of team member rosters, completion of payroll and correct manning levels ensuring compliance is always maintained.
• Supporting and advising the Site Operations Manager in managing absence and holiday records including sickness and annual leave for all site team members.
• Ensuring adequate quality performance (KPIs / SLAs) measures are adhered to and any non‑compliance is resolved in a professional manner.
• Managing recruitment, induction, training, development, and retention of team members.
• Undertaking and managing a daily and weekly client audit program in partnership with the Site Operations Manager and producing accurate and informative weekly and monthly reports in line with contract KPIs.
• Investigating and recording all janitorial and waste removal incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
• Delivering excellent communication and motivation with site‑based team including communicating daily TBTs and Health and Safety information, in order that team goals can be achieved.
• Ensuring objectives, performance reviews and Toolbox Talks are completed as per company policy.
• Leading the team in the identification of training needs and ensuring accurate site records are always maintained.
• Ensuring on‑site Supervisors lead their teams ensuring they are fully conversant with their individual tasks.
• Ensuring the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Managing the incident and accident reporting procedures.
• Completing all company paperwork as required.
• Conducting return‑to‑work interviews and performing absence management processes as required.
• Ensuring all team members carry out their duties in a correct and timely manner in accordance with janitorial / waste management specification.
• Being responsible and accountable for safety and welfare of team members in the absence of the Site Operations Manager.
• Maintaining correct and safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority.
• Ensuring correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks are always maintained.
• Ensuring all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures.
• Ensuring welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
• Establishing, fostering and maintaining excellent relationships with all parties on site.
• Undertaking any reasonable duties as required to meet the needs of the business.

Person Specification

• Satisfactory response from Disclosure Board at a basic level and knowledge of health and safety requirements or a willingness to learn.
• Knowledge of cleaning methods or a willingness to learn.
• High attention to detail, well organised and a strong customer focus.
• Ability to work under pressure.
• Able to work both independently and as part of a team.
• Ability to quickly adapt to a very busy operational environment.
• A reliable and flexible approach to work.
• Excellent written and verbal communication skills in English.
• Physical fitness required for an active role.

Essential

• Willingness to participate in the company’s screening process, including completing a basic DBS check and submitting to random drug and alcohol testing.
• Significant previous experience in a supervisory/managerial setting.
• IT literate, with the ability to use a suite of Microsoft Office applications, such as Outlook, Teams, Word, Excel and Power Point.
• Experience of janitorial and waste removal services.
• Self‑motivation, confidence and enthusiasm.
• Flexible and supportive team player, able to work well with others.
• Ability to work effectively and flexibly within a busy, dynamic working environment.
• Excellent interpersonal and organisational skills.
• Confident and committed to providing a high quality, professional service.
• Focused on the delivery of excellence in customer service.
• Ability to prioritise work tasks within deadlines.
• Ability to get on well with others and inspire respect and confidence.
• Ability to work under own initiative with a proactive outlook.
• Ability to work unsupervised and take responsibility.

Desirable

• First Aid at Work certificate.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home.
• Mental health support and life event counselling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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