At a Glance
- Tasks: Be the friendly face of our Guest Services team, welcoming guests and creating memorable experiences.
- Company: Join ABM, a leading provider of integrated facility solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible hours on weekends with opportunities for personal growth and development.
- Why this job: Meet new people, work in a dynamic environment, and make a real impact every day.
- Qualifications: Confident communicator with a genuine desire to assist customers and excellent organisational skills.
LOCATION:Cotswold Designer Outlet
SHIFT PATTERN: Saturday & Sunday, 10 hours per week
PAY RATW: £13.45 per hour
Do you love meeting new people? Are you naturally confident,friendlyand full of positive energy?
We'reon the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.
This is a character-first role – whetheryou'rewelcoming guests, givingdirectionsor helping create memorable experiences, your energy and enthusiasm will make all the difference.
We'llteach you the rest.
- Promote a welcoming and inclusive environment for Guests,residentsand colleagues
- Confidently provide knowledge ofCotswolds Shopping Centreand surrounding areas
- Professionally communicate with guests through telephone and email
- Participate andassistwith all Centre events
- Comfortable working indoors and outdoors, whatever the weather
- Be observant and report any safety or maintenance concerns
- Liaison with other departments and brand partners
- Provide support for Guests with disabilities andadditionalneeds, showing sensitivity and respect
- Be willing to learn, adapt and take on new training as needed
- Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
- Working Friday Saturday and Sunday
- Required Skills and Experience
- Confident communicator
- Enthusiastic
- Genuine desire toassistcustomers
- Excellent telephone manner and written English
- Effective time management skills
- Excellent organisational skills
- Knowledge of IT
- Flexible and willing to adjust to needs of the business
We’reproud to offera great rangeof benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counselling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health,moneyand work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit ourcareers page
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
Guest Services Host employer: Abm Careers
At Spirit Aerosystems Belfast, we pride ourselves on being an excellent employer, offering a supportive work culture that values safety and teamwork. Our Waste & Recycling Operators benefit from comprehensive training and growth opportunities within the manufacturing sector, all while contributing to sustainable practices in a dynamic environment. Located in a thriving industrial area, our team enjoys a Monday to Friday schedule, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Abm Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Abm Careers and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Abm Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Abm Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Abm Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Abm Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Abm Careers will surely appreciate.
