Security Officer in Birmingham

LOCATION: CHELMSLEY WOOD SHOPPING CENTRE

SHIFT PATTERN: Various Monday-Sunday, 40 hours per week

PAY RATE: £12.70 per hour

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard the sites to create a safe and non-threatening environment for all visitors/tenants
• Ensure all incidents are managed in accordance with site policies and procedures
• Liaise with the site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecured areas of the site are reported to the Control Room immediately and action is taken to resolve
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed
• Employ an intelligent understanding of human behaviour, conduct monitoring and surveillance of suspect individuals, log, and report incidents in line with site/company policies
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and that notebook policies are always adhered to
• Undertake any other reasonable duties required to meet the needs of the business
• Any other reasonable duties requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team, delivering one integrated service and highlighting opportunities to work as one team
• Any other duties assigned by your manager to support the team and ensure the smooth operation of the business

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful, always carrying out duties to the highest standard
• Adopt a one-team approach
• Take ownership of all situations to ensure tasks are completed or escalated when necessary
• Always stay motivated, aim high, and achieve
• Respect all staff and visitors within the shopping centre
• SIA and CCTV licence essential
• First Aid training

BENEFITS

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.