At a Glance
- Tasks: Engage with B2B clients, ensuring seamless event experiences and nurturing long-term relationships.
- Company: Join ABM Alliance, a dynamic player in the B2B events and media space.
- Benefits: Enjoy a full-time role with opportunities for travel across the UK, Europe, and North America.
- Other info: Roles available include Client Relationship Executive and Events & Client Success Administrator.
- Why this job: Be part of a fast-paced team that values adaptability and initiative while shaping client success.
- Qualifications: 3+ years in client relationship management; strong communication and organisational skills required.
The predicted salary is between 28800 - 48000 € per year.
Client Relationship Executive & Events & Client Success Administrator
Client Relationship Executive & Events & Client Success Administrator
1 day ago Be among the first 25 applicants
Direct message the job poster from ABM Alliance
Looking to fill two newly roles within my team at ABM Alliance
- Client Relationship Executive
- Events & Client Success Administrator
Client Relationship Executive
About you:
- 3+ years of experience in client relationship management, account management, or partnership roles, ideally within the B2B events or media space.
- A natural relationship builder with excellent communication and stakeholder management skills.
- Comfortable operating in a fast-paced, high-growth environment where adaptability and initiative are key.
- Commercially minded with a clear understanding of value delivery and ROI.
- Tech-savvy, especially in navigating CRM platforms and leveraging data to drive engagement.
- Excited by the opportunity to help shape and scale client success functions as we grow.
Key Responsibilities:
- Serve as the dedicated point of contact for key B2B clients across multiple events.
- Develop and nurture long-term relationships with senior-level stakeholders.
- Understand each client’s business objectives and ensure alignment with event deliverables and partnership strategies.
- Collaborate cross-functionally with internal teams (sales, marketing, content, tech, and operations) to ensure seamless event execution.
- Guide clients through onboarding, event preparation, onsite delivery and post-event follow-up, ensuring a premium experience at every stage.
- Global onsite delivery experience - Ability to work under pressure in a fast-paced environment, delivering a seamless onsite experience to all clients.
- Work with our sales team to identify opportunities for package upgrading and account growth based on performance metrics, contractual specifics and client feedback.
- Maintain accurate CRM records and contribute to ongoing improvements in client service processes.
- Represent the company at in-person events, acting as a trusted brand ambassador. (Needs to be available for work travel UK, Europe and North America)
Events & Client Success Administrator
About you:
- Previous administration experience preferred
- Good organisation skills, with an ability to prioritise your workload and meet deadlines
- Excellent verbal and written communication skills
- Takes personal responsibility for consistently delivering high-quality work
Responsibilities:
- Organise and schedule meetings
- Join calls with ABM Alliance C-Suite level clients within Fortune 500 businesses and take detailed notes to feedback to the wider team
- Support the events logistics team onsite at events globally
- Creating and managing documents, spreadsheets and reports
- Deliver an efficient, friendly, and professional service for all clients, providers and professional partners
Please reach out if you or anyone within your network would be interested in learning more about either roles specifics!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Business Development and SalesIndustries
Events Services
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Relationship Executive & Events & Client Success Administrator employer: ABM Alliance
ABM Alliance is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while ensuring a supportive environment where your contributions are valued. Join us to be part of a team that prioritises client success and delivers high-quality experiences across global events.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive & Events & Client Success Administrator
✨Tip Number 1
Network actively within the B2B events and media space. Attend industry events, webinars, and meetups to connect with professionals who can provide insights or referrals for the Client Relationship Executive role.
✨Tip Number 2
Familiarise yourself with CRM platforms commonly used in the industry. Being tech-savvy is crucial, so consider taking online courses or tutorials to enhance your skills in data management and client engagement.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and delivering value. Think of specific examples where you've successfully aligned client objectives with event deliverables, as this will demonstrate your fit for the role.
✨Tip Number 4
Showcase your adaptability and initiative during interviews. Be ready to share instances where you've thrived in fast-paced environments, as this aligns with the company's growth mindset and the demands of the position.
We think you need these skills to ace Client Relationship Executive & Events & Client Success Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client relationship management and events. Use specific examples that demonstrate your ability to build relationships and manage accounts effectively.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in fast-paced environments and your tech-savviness.
Showcase Communication Skills:Since excellent communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of successful stakeholder interactions.
Highlight Adaptability:Given the fast-paced nature of the role, emphasise your adaptability and initiative. Share instances where you successfully navigated challenges or changes in previous positions, showcasing your problem-solving skills.
How to prepare for a job interview at ABM Alliance
✨Showcase Your Relationship-Building Skills
As a Client Relationship Executive, your ability to build and nurture relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, particularly in B2B settings. Highlight your communication skills and adaptability in fast-paced environments.
✨Demonstrate Your Understanding of Client Needs
Familiarise yourself with the company's services and how they align with client objectives. Be ready to discuss how you would ensure that event deliverables meet these needs. This shows that you are commercially minded and understand the importance of value delivery.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various internal teams, think of examples where you've successfully collaborated across departments. Discuss how you can facilitate seamless event execution by leveraging the strengths of different teams.
✨Exhibit Your Organisational Skills
For the Events & Client Success Administrator role, strong organisational skills are key. Be prepared to talk about how you prioritise tasks and manage your workload effectively. Mention any tools or methods you use to stay organised, especially when handling multiple events or client requests.
